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red_eye

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About red_eye

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  1. This is probably a shot in the dark, but who knows..Go to Setting in IVM, call transfer tab, under blind transfer, in the "To Transfer a Call Dial" box remove all Characters and leave the box blank, then do the same for [number] box leave it blank. Then check the box Use hardware blind transfer. My verision 4.05 Ivm.
  2. Working.. Go to Setting in IVM, call transfer tab, under blind transfer, in the "To Transfer a Call Dial" box remove all Characters and leave the box blank, then do the same for [number] box leave it blank. Then check the box Use hardware blind transfer. This worked for me and I am now working again. I have not heard back from Support yet. My verision 4.05 Ivm.
  3. I think there is a bug or something happening here... I have been working using ivm 4.01 the tranfer worked perfect. But I upgraded to 4.05 and the system went south.. There is no magic to voip transfer it just happens or did just happen. It has stopped.. I have paid support and have sent a request to support. I will post the reply. In the past you did not have to do anything except put the number in the OGM and it transferred (given all the sip setting and axon are corrent) Have fun.
  4. If I understand correctly, I think this should work. When user dials a number-- set the dail plan to send to ext 555 (all calls) 555 is IVR. set the IVR to run an external program ( I use Visual basic) send the %cid% variable to the external program and the program does a lookup and returns if the account is overdue. The return variable is then the name of an outgoing message ie. if %overdue%=message_yes or %overdue% = Message_no. then send to OGM %overdue% if yes plays a message and then tranfers the call number or plays ogm message_no (zero length message and transfer to called number. I
  5. I am using nexvortex, unlimited concurrent incoming calls, on one or many numbers. I use one incoming number. That number is setup as an externel line in axon, you only need to setup one line. Then you setup the extension to send the call, the extension then handles the call flow. I send the call to IVR, then loop thru a call que for the next available ext. the ivr is setup to handle 20 incoming calls which is about 50 percent higher than my peak volume. If you are not using IVR then you could send the call to a group in axon and manage the call that way or IVM. Axon will keep sending calls to
  6. I am using nexvortex, unlimited concurrent incoming calls, on one or many numbers. I use one incoming number. That number is setup as an externel line in axon, you only need to setup one line. Then you setup the extension to send the call, the extension then handles the call flow. I send the call to IVR, then loop thru a call que for the next available ext. the ivr is setup to handle 20 incoming calls which is about 50 percent higher than my peak volume. If you are not using IVR then you could send the call to a group in axon and manage the call that way or IVM. Axon will keep sending calls to
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