This thing is driving me nuts !!! I have tried everything, at least that I can think of.
Now I have Axon, IVM, and IMS all working together, but there is still something not right.
Using the soft phone:
I can dial Ext. 197, and get the IMS. If I dial Ect. 198, I get default OGM, I press 1 (to leave a message), * (to go back), or 2 (to keep waiting), this option transfer you to Ext. 701 which is a queue, and I am hearing the IMS just as I should. If I dial Ext. 199, I get the same thing as dialing Ext. 198.
Using an outside line:
Now, if I call in from an external line, the call goes directly into Ext. 701 and I hear IMS as I should, again here no problem. After 30 sec. call is transferred to IVR, caller is asked to either leave a message (press 1), or keep waiting (press 2). On press 1, everything completes as expected, but if press 2, caller is transferred back to Ext. 701, but now no more IMS, and again after 30 sec. process will repeat.
Now even though everything is configured to use IMS as a server, when you press 2, you will hear a fraction of a sec. of something other than the IMS, but then goes silent.
I'm not sure whether the IMS problem lies in the server part, or in the "On Hold Ext. 197" part. Since Ext. 701 is set to "Link to IMS On-Hold Player", and works when the calls go directly to that Ext., but not when they are transferred back. And NO test call, that I have actually placed on hold, hears anything from IMS except for that fraction of a sec. of sound.
So any thoughts, comments, or suggestions???.... Anyone????