buddbrother

PS- This continues to be the case until you purchase the enterprise version with 64 lines. Then you can actually have an unlimited number of VoIP lines registered, assuming you have the bandwidth and cpu to support it. For example, you could have 100 VoIP lines registered with 100 simultaneous calls allowed on each and you wouldn't breach the license.

Hello. I am running IVM 4.02 with Axon 1.3. I have people calling in to a voicemail system. This isn't the voicemail system that comes with IVM. I made my own in order to add special features. Essentially what I am trying to do is add a toll-saver feature. Is there any way to run an OGM or plugin before IVM answers to set how many times it should ring? Essentially I would use the caller id to see if they have new messages. If they do, then I would have the system pick up after 2 rings, if not, then after 4 rings. Can this be done in IVM or Axon? Thanks!

Hello. I am running IVM 4.02 with Axon 1.3. I have people calling in to a voicemail system. This isn't the voicemail system that comes with IVM. I made my own in order to add special features. Essentially what I am trying to do is add a toll-saver feature. Is there any way to run an OGM or plugin before IVM answers to set how many times it should ring? Essentially I would use the caller id to see if they have new messages. If they do, then I would have the system pick up after 2 rings, if not, then after 4 rings. Can this be done in IVM or Axon? Thanks!

This not a hardware problem, it's a license issue. Your version of IVM allows up to 3 registered phone lines. Here is how IVM counts phone lines: 1. IVM counts each land line configured through a modem as a line. 2. IVM counts each VoIP line configured as a line. 3. On each line, any allowed simultaneous call passed 1 counts as an additional line. So, when you go to Settings --> Telephony --> Line properties there is a tab called "Account". There's a field called "number of simultaneous calls allowed". Basically, if you entered 2, this would allow your VoIP line to have two active calls at the same time. This is up to your phone provider as to whether it supports this. My guess is that you have a VoIP line configured with 10 simultaneous calls allowed. IVM counts each one of these as a separate line and therefore you are breaching your license's 3 line limit. Check the settings for your VoIP line and set it to 2. Then you'll have "lines (1 hardware+ 2 voip)" for a total of 3. Be sure to turn answering mode "On" after this and you should be good to go! Hope this helps!

Under the advanced tab of the OGM properties menu, one is "Play external Wav/mp3 file". If you check this and do not load a message on the message tab, then it will play a wav file. You can include variables in the file path to the audio file. For example you can have it play the following file: C:\IVMmessages\%currentmessage%.wav You can change the "currentmessage" variable value to be the name of the message you want to play. So if you have sound files called chicken.wav and rooster.wav, then in a previous OGM you could run the genfunc plugin and assign the value of chicken to the currentmessage variable, so that when it gets to this OGM, it will play the following file: C:\IVMmessages\chicken.wav Hope this answers your question.

I am so confused now. I talked to a guy at sipnumber.com and he says they support GSM, but standard is g.711. In the 3CX PBX software that I'm using, I can even specify which codec to use. Even though I tell it to use g.711, I am still only using 10-13 kbps. I don't get it. I don't mind, because it's the best call quality I've been able to get and the service will be super cheap!! This is even with me telling IVM to use higher bandwidth and make GSM the priority codec!

I think that you may be right about him not knowing. I don't see why anyone would not support it. In any case, how do you turn on SIP tracing, and will it just say which codec?

Okay, even more interesting. I tried out a phone line from SellVoIP.net. Support told me, "We will only support G.729 and G.711." However, once again, I ran a test and got 10-12 kbps. What's up with that?

Yes, farewell! Your help is very much appreciated!

Hi, Understood. I would be running this off of a server at ThePlanet so I would actually have close to a 100 Mbps internet connection. In terms of cell phone codecs used, do you know of a site that lists them? A high portion of the calls would be from cell phones. I tried it with some cell phones and haven't had poor quality. Those were mostly on Verizon Phones, so I suppose it could be different for other carriers. Thanks, Jason

What's interesting is that there is no quality issue with the 10-13 kbps. Maybe that's because all of this time, I've never heard anything greater on the system! But, when my business gets up and running, I might just shoot for GSM. The quality is fine and it will allow me to handle all of the calls I need on a 100 Mbps connection! Thanks for your help.

Great!

So your provider has a lot to do with it. I have a bandwidth meter installed and with one call I got the following results for both upload and download. For my first provider, sipnumber.com: Low quality: max of 5 to 6 kbps default: max of 10 to 12 kbps High quality: max of 10 to 13 kbps. My other provider, gizmo project: Low quality: max of 10-13 kbps default: max of 10-13 kbps High Quality: max of 10-13 Multiple calls were just multiples of these values! Could this be right? It is way below what you said. Could it be a codec they are using? The codecs I listed above were for a provider other than these two. Maybe these two only provide GSM. However, I do notice a quality change on different settings on the sipnumber, but not really the gizmo. This would be fitting to the bandwidths used on each. Thanks, Jason

threinen, I'm pretty sure that that has happened to me before, but I always assumed I just missed it! Sorry, but I don't have any solutions. Jason

Thanks! How much bandwidth does the "default settings (Recommended)" use and which codec is that? Also if my VoIP provider says that it supports " G.711 ulaw or G.729 ", which of the three: better quality, default, and lower quality am I restricted to, if any? Thanks!

Hello, I have trouble figuring some of this stuff out. What bandwidth should I expect IVM to use? What is this based on? While I understand that computer requirements are going to vary based on the setup, does anyone have a good guide to go by? Thanks, buddbrother

This may answer both of your questions. When you run the savedata plugin, if you save to a txt file that does not exist, it will create it. Therefore if you want to have a unique log for each call, you simply have to write to a nonexistent file that will have a name unique to any other. So for a unique call, you may want to do savedata.exe C:\...\%cid%%date%%time%.txt arg1 arg2 arg3 ... argx This would save the file with the caller id, the date, and the time in the name. WARNING: I should note that using the time won't work because the colon ":" is in it and it can't be used in file names on Windows. I wrote a plugin to covert the time from the hh:mm:ss format to hhmm or hhmmss format. Let me know if you're interested. Or you can use any other set of variables that will create an absolutely unique name each and every time. This is easy if the caller has a username or other unique identifier. As for the log per day, you could do a similar setup. Simply call the savedata plugin and have the %date% in the file name. It will append to the same file until the next day where it will create a new file because a file name with that date doesn't exist yet. Hope this helps!

Pythonpoole, From the testing I've done, each call is using about 1/2 MB of RAM and 2-5% of my pretty lame processor. Also, in this theoretical system, internet bandwidth would not be an issue and there would be much more robust hardware in use than I have. Given this and that 64 might be the limit for analogue devices, could IVM support more than that for VoIP? I may have to contact development for this. Thanks!

I was sent 4.02 by support and my plugins did work after they didn't when I upgraded to 4.04 from 4.03.

Assume that I have a VoIP service that allows an unlimited number of channels on its line. When you register a VoIP line in IVM, you can set the "number of simultaneously calls allowed" to a maximum of 200. My current license of IVM allows 3 lines. I have two VoIP lines but if I set them both to allow 2 simultaneous calls each, IVM says that I've exceeded my license (2+2=4). If this is the way that IVM counts the lines being used, that's fine. However, does this mean that the largest number of simultaneous calls permitted by IVM is 64 with the Enterprise edition? What if I want to be able to allow 100 active calls or more, is that even possible? Why would you be able to set the number of calls to 200 on each line if most expensive license allows for a maximum of 64? Thanks, buddbrother

Hi pythonpoole, Could you send me the 4.02 please to "buddbrother at gmail dot com"? I want to compare it some problems I'm having with 4.04. Do you know if licenses are valid for versions older than the one you bought it for? Thanks, buddbrother

I installed 4.04 and I think that this problem may have been resolved. However, I haven't had a chance to test it extensively because I can't get my plugins to work in 4.04. Be careful!! Let's hope they patch this soon!

How can I get an instance of 4.01?

Hello. I just installed version 4.04. I usually would wait until the bugs get worked out, but I was having trouble re-assigning variable values in 4.03. It appears that this has been worked out in 4.04 because data entry variables can be changed now. However, I can no longer run my plugins! Before the update, plugins could be located anywhere, but now the help file says: "save it in the IVM base folder C:\Program Files\NCH Swift Sound\IVM" I tried this, but they still don't work! These are the same exact IVR program files, but now they don't work. It says run plugin: ..., but never returns a value! If I could get some help, that would be great!

cipi, I have decided to e-mail NCH using some of my purchased support to try and find an answer. I have been in contact with someone, but haven't heard from him in a couple of days regarding a solution. If and when I learn of a solution, I will surely post it! Thanks! buddbrother