Dani33

The old files are saved in Local Settings, All Users, Application Data, NCH swift sound, Scribe, Done. You can delete all the files in that folder. DG

Go to File, Settings, and see the very last choice under Playback where it says "Auto backstep on stop (0 - 5000ms) and you can choose a number using little arrows. I use 2500 myself, but you may find that's more than you want. It probably backs it up 4-5 words when I take my foot off the pedal. DG

I'm not sure what in the world you're talking about here. Are you asking what's needed in order to install ES on every workstation individually as I suggested? Well, that's easy, download it and install it to every workstation. It still won't help you play CDA files. If your network administrator doesn't know how to stop the network from blocking installation of programs long enough to install ES on every workstation, then he or she doesn't need to be your network administrator. It's not giving anyone global admin rights. It's setting a time when maybe everyone is out of the office, taking off the block from installing exe programs on the workstations, installing ES on all the computers, and re-blocking the computers from installing programs. I don't understand how your network administrator would not understand how to do this. DG

You can always use the Notes column to set up your own priority notes. DG

You should always check to see if it will load in another player first and foremost. Second thing is to make sure you have the correct codecs loaded on your computer. I suggest to all my transcriptionists that they load the K-lite mega codec pack. It's a nice big download, but I haven't had a worker yet who couldn't play any format that ES claims to play. DG

Of course it can, just like with any program. DG

Not sure what you mean by recovery folder, but first of all, decide how long you want to keep old files and then go to Settings and under the Files tab you'll see "Delete old 'done' files after number of days", then choose how many days you want them to stay there after you've hit done on a file. If you want to clean them out beforehand, you go either to All users in your Local Settings Folder or the folder named with your name (this is Win XP) and click on Application Data, NCH, Swift, Done, and delete all the files in that folder. DG

Don't forget to make sure you have the most updated version of Windows Media Player at all times. Whether this is the cause or not, not really sure, but I have never had problems with any version of ES as long as I've had WMP's most up to date version. DG

Post this in the suggestions topic at the top of the forum for the next version. DG

Let me see if I can get this straight. In the law office I worked in, we had a server running Novell, and about ten user workstations. I was the network administrator and cannot remember a time when I had a problem loading any programs because of being a non-admin on any of the workstations. The program should be used on an individual machine that needs to be able to extract audio CD tracks. The only thing I can figure out in your case is that your network administrator has made it where exe programs cannot be installed on individual workstations, which is stupid considering different employees will need different programs at different times. I assume this is to keep the employees busy and not playing, but you're going to have to talk to your network administrator and tell him or her what's going on and ask why there is such restricted access on your workstations. What's the deal, is Express Scribe loaded on the server? Is that even possible? If not, and it's loaded on individual workstations, can the transcriptionists load other files and use it just fine, like wma, mp3s, etc.? This just honestly makes no sense to me except as extra security that's nonsense because it's things like this that happen. This is not an Express Scribe problem, you need to contact your network administrator about their silly security issues. There are a lot better ways to handle noncompliant employees than the way they're doing it. DG

WMA files....do you have the latest version of Windows Media Player? I download the new version the second it comes out and also keep my other programs on my computer updated and have never, ever had a problem with ES and I load DSS, WMA, MP3, and many, many others. DG

Are you trying every com port selection during the wizard to make sure you're choosing the right one? I and just about everyone I know uses the Infinity USB and we've not had this problem. DG

Sounds like a trojan on your machine. These two are known for causing this: TROJ_VUNDO.ATK TROJ_AGENT.TPM Clean out your temp files, internet cache, cookies, etc., and run a really good virus scan. And more than likely the two computers you have tried it on were networked, right? Which means you need to run a virus scan on every computer in your network. DG

Grrrr. I love ES, don't get me wrong, but I really dislike seeing in the main window that a file is 243 minutes and then while I'm typing with it minimized I have to see I'm at 01:22:12. Yes, I can do the math in my head, but it sure would be nice to have the option to change what we see in the task bar in minutes also. I know my file is 243 minutes long, I'd like to see I'm at 82 minutes, not 1:22:12. If there's a way to change this that I haven't found, I'm very open to suggestions.

Buying something else isn't going to help you. CDA files are not "true" audio files. They are like placeholders for CD audio tracks. What needs to be done is you use a program to extract the CDA files to their true format. If you look at the cda files you'll see that, what, they're only like a kilobyte or so. That should tell you they are not an openable file. Has nothing to do with administrator rights or anything else. DG