Pepsi123

So just as title says basically, the file is in MP3 format and I can listen to it through Groove Music on my PC, but it won't play on Express Scribe. It shows how many minutes long the file is (i.e. 23:46), but it's just silent, no audio. I've tried Windows Media Player as well and it comes up with a message saying "The file that you are attempting to play has an extension (.MP3) that does not match the file format. Playing the file may result in unexpected behaviour." So I click on the play anyway option, it starts to play on there but crashes every time. Do you think the issue is with the file rather than Express Scribe? I've tried converting it to a different format, but that doesn't work either.