nchpeter

You will see there is a menu option for "Send High Priority". This marks the dct file as for high priority. When you open the dc file with scribe it will show the higher priority. Priorities only work on dct files because wav files cannot carry extra information.

James, Sorry there might be a typo in your version of the manual. It should be %MIN%. I notice this is correct in the current versions manual.

You haven't just by chance changed your recording menu settings? Just check the press 1 item is Send.

We actually use engin for most of our Australian VoIP DialDictatate testing so yes it does work. The proxy we use is byo.engin.com.au. I agree Engin support are a bit hopeless when it comes to anything but their own hardware though!

use: mind:less@mail.mind.com:800

For cordless phone and Vonage adapter plus you need the TRx plus the line connector (not the handset connector).

Check the Run As Service options. Make sure you have selected Run As Service - show no users. That means the remote connection will not access the recording.

Why don't you try one of the recording units on the phone call recording hardware page.

This is probably some electronics on your phone line causing 'noise' which triggers VRS recording. Simply use the auto-delete feature.

Try with version 4.02. If the problem persists, post your log file from the time the script was meant to run.

Try upgrading to version 4.02. It has a number of Service options. Otherwise there might be a problem with your card. You might try one of these Professional Telephony Boards.

If you mean, can I record a phone call with a voice modem, then yes. See the TRx Call Recorder. If you want to use a sound card, use the VRS Recording Software with a Call Recording Adapter.

Phil, this is really an adapter issue. Is there an in-out selector on the device? If so try it? If it is a handset connector you might have a non-standard handset? In worst case, check out the Call Recording Hardware page for higher quality adapter options.

Version 4.02 of the VRS has just been released. It can be downloaded from ftp://ftp.audiochannel.net/software/vrs.zip". New features include: ~ Ability to search dates in find and play. ~ Ability to play "Recording Started" prompt and recording tones ~ Added recording 'data' to email ~ Ability to edit recording data ~ index.html files are created on folder and ftp uploads ~ vrd files can be sent to folder or uploaded (as an option) ~ VRS Web Control Panel (access recordings via the network / internet) ~ CD burn from find and play ~ Quick file format convert with Switch on Find and Play ~ Improved DTMF detection with optional DTMF settings ~ Improved CPU usage when mp3 encoding ~ Fixed bug with temp files not being deleted The demo is free of course. If you have purchased and have ID 14500 or higher upgrade is free. For earlier purchases you may need to purchase and upgrade at upgrade pricing see www.nch.com.au/upgrade.

There is an automatic gain control setting on the VRS settings. Please make sure that is turned on.

For that you probably need a multichannel card. See www.nch.com.au/vrs/acc.

No, Switch is not Spyware! Make sure you download it from the official Switch Sound File Format Converter site though. What is probably happening is you are attempting to convert a file which requires an install a demand components. When it attempts to download this component it your (stupid) spysweeper things it must be spyware. After you first convert a file of a particular type it will not connect again because the converter component will be installed.

Chris, Can you please post your IVM logs after a failed call. The logs often give a very good clue as to what the problem could be.

This would be difficult, but perhaps you could do it with the confirmed transfer system. Have a look at the confirmed transfer documentation. Alternatively, you can setup a manual system to use the dial command to manually dial the digits to effect a transfer and then play menus etc. ie. You can do it but you need to be a bit creative.

It runs with full features for 14 days. Then it expires.

Two record 2 channels on one stereo card you need a stereo splitter Y cable. Ask at your local electronics store. Otherwise use a multichannel card.

They are internal data files. Just ignore them.

Does increasing the threshold help?

I think you should look at the <a href="http://www.nch.com.au/ivm/index.html">IVM Answering Attendant IVR Software</a>. It is probably more what you are looking for.

I am not an electronics expert but I don't think so. It keeps the line off hook. There is a large DC component on the line. Any electroheads want to comment on this...