nchpeter

I think the Via is a bit of a red herring here.

Can you please advise what server you are using? There is a problem with it.

With DialDictate you can use the mp3 codec. But you cannot make .mp3 files.

The confusion here arises because 'mp3' actually means the type of code but many laymen think it means the file extension.

The reason why DialDictate uses .dct on mp3 compressed files is that .dct files can be encrypted (a requirement for medical or legal use) whereas .mp3 files cannot.

Version 2.00 of Express Talk has just been released today.

You can download from www.nch.com.au/talk

What service provider are you using?

Many 'codecs' are supported under SIP. But the SIP specification mandates all SIP connections must support type 0 uLaw to be able to call itself SIP. It sounds like your company is not providing type 0.

Version 4.04 of Express Scribe has just been released.

Many new improvements in better slow speed handling, improved user interface and much much more. It is still free of course.

Download here:

ftp://ftp.audiochannel.net/software/es.zip

Have you selected VEC as the pedal type in Settings?

With Express Talk you setup to link to the VRS directly (not through any sound adapters).

Have a look at the Recording Calls option in the Express Talk manual.

VRS was working just fine, but something has corrupted the program, so now it won't load. Each time I attempt to start/open the program, I get the Win XP "Send Error Report" window stating that "vrs.exe has encountered a problem and needs to close". I've tried uninstalling and then reinstalling the program, but even upon installation, I still get the "Send Error Report" window. What is suggested to have the program running properly?

I sounds like something has become corrupt on your system.

My suggestion, uninstall VRS and reinstall it.

Can you use a footpedal to control the dictation in Express Dictate (not transcription). I envision a separate mike (goose neck) with control by footpedal.  Is that possible?

Yes definately. Express Dictate can be controlled by foot pedals.

When a Call is incoming from a external SIP supplier, the phones is starting to ring, but when I answer the call the Axon program is closing.

 

I am using Windows 2003.

 

Can anyone help?

 

/Thomas

Thomas,

Please post your email through the form on www.nch.com.au/pbx/support.html so we can contact you to work out this problem.

For support for customers who have not software you can buy a support contract at: www.nch.com.au/support.

Not only do you get a phone number you get your own tech contact.

For now we will have to assume the problem is particular to your machine. If anyone else can repeat this on Windows 98, please post.

I like the product, but unless I can get a simple answer from

someone at NCH in regard to why the VST effects have a

blockout panel over them, I'd either have to assume it's

a non-functional item, or requires registration.

 

Considering there is no unpaid customer support, and I

am willing to pay for the product, if it works as advertised

I'd advise a response, or you lose a potential customer.

 

Barring a reponse,  I'd HAVE TO assume non-functionality, and

not purchase it.

Hi Leighm,

If you are willing to purchase the Master's Edition of WavePad with support on the assumption we can get it to work, please purchase then put in a support request attaching the plugin in question. I will authorise refund in full if we cannot help you to get it working. Just refer to this post.

I just downloaded the free version of Wavepad tonight and every effect seems to work except the AMPLIFY tool. It does nothing when I select audio to increase or decrease the volume.

 

Is this a glitch in the free version of the program, or is there something I can do?

 

Thanks so much guys

We confirmed this as a bug in the beta version of 2.01. It is fixed in the current version 2.10. Download from www.nch.com.au/wavepad.

This is probably a corrupt download. Can you please try downloading again.

Try www.nch.com.au/hardware/telephony.html

I did previously install the software demo on my desktop PC in order to evaluate it. However, I never registered that software.

 

I am now trying to register the software on a different PC that will be installed in the telephone equipment room at my workplace.

 

Even if I never registered the demo version, is the ID key still specific to the PC I demoed it on?

Maybe contact support through the www.nch.com.au/support (Purchasing and Registering Support) and they can check your key.

Does it record directly to mp3?  Or am I limited to the recording time that my ram can handle?

Recordpad will automatically break the file after one hour - so it should be able to go on recording for as long as your hard drive allows.

Tom,

WavePad could - but you would need a Call Recording Adapter.

Alternatively you could try the more specific made TRx Call Recorder Software or the VRS Call Recorder Software.

I suppose we could make a port, but I have never see a reason why to. Why do you want to?

Is it possible you have installed it on another PC?

I think whatever you think is play is actually fast-forward (dynamic speed). Just check your key assignments on your player and I hope that will fix i.

I think maybe Vemail might be useful for both of the above requests. It is simpler than Express Dictate but is more suited to the the requirements. Check out www.nch.com.au/vemail/index.html.

Pricing and purchasing can be found clicking on that link from the http://www.nch.com.au/dialdicate/index.html page.

Have you been able to check out http://www.nch.com.au/ivm/dialogic.html? It has step-by-step information about dialogic cards.