KevinC Posted November 26, 2007 Share Posted November 26, 2007 If a incomming call is picked up by IVM and after a few OGMs and selections is tranfered to an extention, the extention doesn't now what that person on the incomming line has chosen. Unless every option in the IVM transfers to a different extension. So my thought is to transfert every option to a different extension (ex 111 which is never available), and then is transfert to one or more real extensions (ex 222). These real extentions must then show a message: CallerID AND "call transferd from ext111. Does my explenation make any sence? Thanks, Kevin Link to comment Share on other sites More sharing options...
pythonpoole Posted November 29, 2007 Share Posted November 29, 2007 I really can't see a way of doing this with Axon. I know there are some other PBX systems support a 'CID prefix' feature for different call groups (perhaps I should put this in suggested features). There are only two possible ways I can think of checking what kind of call is coming in: A: The logging method B: The theoretical probably not working method A: There is an option for OGMs to log the call. You can log the call for example with <br>SALES CALL FROM %cid% @ %time%<br> to a file called logcall.html. Now the file can be opened in a web browser. If you then set-up a web server such as Apache or Abyss, the other computers on your network can then access the page. Then on an incoming call, a person can goto/refresh the page and view what type of incoming call it is. Each OGM would have the same set-up but with different call type (e.g. support, billing, etc.). This is obviously not the preferred solution, but it is workable. B: I'm trying to think whether it's possible to write to variables like %cid%. For example if it was possible to overwrite the variable with something like SALES, perhaps when the call is transferred it will send the caller ID as SALES. I haven't tested if it's possible to write to the built-in variables but if you could and if the variable is passed on as the CID on a call transfer.. then that could be a potential solution, but in all likely hood this won't work. Link to comment Share on other sites More sharing options...
vito Posted July 11, 2011 Share Posted July 11, 2011 Bump! I don't know how identify calls from many DIDs to the same extension. I'm really worried about this. (Think it would be an AXON PBX feature). Other PBX has this option, "prefixID:CallID". It would be "Sales:934334243" for example. A: There is an option for OGMs to log the call. You can log the call for example with <br>SALES CALL FROM %cid% @ %time%<br> to a file called logcall.html. Now the file can be opened in a web browser. If you then set-up a web server such as Apache or Abyss, the other computers on your network can then access the page. Then on an incoming call, a person can goto/refresh the page and view what type of incoming call it is. Each OGM would have the same set-up but with different call type (e.g. support, billing, etc.). This is obviously not the preferred solution, but it is workable. Ok it's a possible solution, but this post is from November 2007, is there any upgrade or a better solution since that time? S! Link to comment Share on other sites More sharing options...
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