asking reply for customizing VRS

[minha kang]

I sent several mail to support center and development center requesting customization of VRS

(about two hour file length, file name- self input mode)

but for 2~3 weeks, I received no reply mail about it

my mail id is mhkang@kbs.co.kr

the version of VRS is 5.07

 

so I'm very curious about it. why no answer???

do you stop customizing service for any reason, or have a plan for newer version including my request?

please let me know the reason.

 

still waiting for reply...

[Guest nchto]

Did you complete the customization request form (www.nch.com.au/development)? If so then we should have received your request and once our customization department has reviewed it they will respond.

[minha kang]

surely I did request form.

I think there is no way for requst except that way on the site.

if you didn't receive any form of mine, check it below now

 

1. my name - Minha Kang

2. e-mail - mhkang@kbs.co.kr

3. business name - KBS (Korean Broadcasting System)

4. telephone - 82-2-781-2453(office), 82-17-341-8871(cellular)

5. request for VRS

 

a. File length

<options-recordings-recording options>

maximum record file length(file break time) -1,2,5,10,15,20,30,60 mins -> add 120mins

 

b. File name

- we requested for it before, but we found other developer, did it last week by ourselves.

- so we already use it nowadays.

 

c. MP2 format

<options-recordings window>

- select audio compression code

- add mp2 format(mpeg 1- layer 2), attributes box (~384K/bit)

 

 

 

and let me know how my request would be going later

thank you

[minha kang]

Hello~~

 

I didn't get any news from you yet.

I think it takes 1 day to 1 week usually to reply for such question

 

when will you let me know the process?

[Guest nchto]

When our customization department reviews your request they will respond. Please note that due to continuing issues with our hosted service in the USA we are currently experiencing delays with emails automatically generated by our site including invoice/registration details and support inquiries. We are working hard to resolve this with our service provider. We apologize for any inconvenience caused.

[minha kang]

When our customization department reviews your request they will respond. Please note that due to continuing issues with our hosted service in the USA we are currently experiencing delays with emails automatically generated by our site including invoice/registration details and support inquiries. We are working hard to resolve this with our service provider. We apologize for any inconvenience caused.

 

so happy to hear you like that explanation.

and don't forget me after the USA business

thank you.