Letter Perfect Posted June 21, 2020 Share Posted June 21, 2020 Hi, I am a longtime user and transcriber. I got a new laptop, installed (and REPURCHASED as part of troubleshooting even though I had a working registration from four years ago) FastFox; my shortcuts are beeping when I type them but not expanding at all. Is this a known issue? Is there a Windows setting I need to be aware of? I have e-mailed, Tweeted, and submitted a bug report but this is my livelihood and I need to know whether I need to leave FastFox and find another program. Link to comment Share on other sites More sharing options...
Fred28 Posted June 22, 2020 Share Posted June 22, 2020 It does sound like a bug, If you have already tried to uninstall and reinstall and nothing I will contact NCH Tech team, which seems like you did already but what did they say, did they take it as a bug or not? There is really not much that can be done? Maybe check ¨Options¨ make sure the ¨Use this Shortcut to turn FastFox shortcuts On/Off¨ is not checked and you can maybe create a backup and then delete the information you have then uninstall, reinstall and load the backup again see if that changes anything. Link to comment Share on other sites More sharing options...
Letter Perfect Posted June 26, 2020 Author Share Posted June 26, 2020 Yes, I've uninstalled and reinstalled twice now and just did so again. I am extremely disappointed with NCH Service; I own a transcription company out of NYC and will move all of my people off of FastFox if I don't hear from them. They answered my e-mail on Monday, asking me for details. I sent four screen shots and a data file and have heard nothing. It is Friday, and I am listening to the beep of my shortcuts right now as I type but nothing is expanding. I will be trying to save my .dat file into a format compatible with competitor's software, as I can't afford to lose income at this pace. Extremely disappointed. Link to comment Share on other sites More sharing options...
Islandani Posted August 25, 2020 Share Posted August 25, 2020 This has just happened to me as well. I love Fastfox and am so disappointed that I am unable to get it to work again. It beeps, but does not enter the text expansion. Link to comment Share on other sites More sharing options...
pneiding Posted August 26, 2020 Share Posted August 26, 2020 I've been having this issue for a couple weeks. I also reinstalled, and installed the debug version, sent them the data file.... Haven't heard anything as of yet, but it still doesn't work except for the beep. Link to comment Share on other sites More sharing options...
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