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Online album database inaccessible

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I received a full refund within 4 or 5 days of requesting it, no questions asked or attempt to limit or reduce the amount refunded

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And here is their response to the ticket I've opened with support team. So I'm waiting :)

Quote

Thanks for contacting NCH support. We sincerely apologize for the inconvenience this has caused you.

Express Rip mainly uses FreeDB as the server for retrieving album/track information, based on the FreeDB website (http://www.freedb.org) the service has been shut down as of March 31, 2020. However, NCH Software is working on an alternative for this. Rest assured we are doing our best to sort this out as soon as possible.

 

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On 6/24/2020 at 10:26 AM, adorobis said:

And here is their response to the ticket I've opened with support team. So I'm waiting :)

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Thanks for posting this. I am hoping they resolve the issue soon. I really love the software.

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i just purchased the software and I cannot access the data base due to internet connection.  I am having the same issues as everyone below...how do I fix this problem?  Do I get a refund?

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I bought the software 2 hours ago and discovered i couldn't get track info on the first cd i ripped.  I am feeling totally ripped off, especially now I find this problem has been going on for a while. NCH should post a message on the web site to warn people about the issue so they can make an informed decision about the purchase. Not Happy Jan!

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Same problem....have loads of CDs to archive and was great whilst using the free demo version, the minute I paid for the product it stopped providing the CD info.   If not fixed very soon, I'll be looking for a refund as not fit for purpose!

KJ

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I'm glad I was patient and waited for the fix; Express Rip works and accessed the database instantly.  Thanks much!  Go raibh míle maith agaibh!

 

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Just installed and upgraded to paid version and still not getting info from the database (on CDs that return accurate results if I query them using MusicBrainz Picard). 

Never mind... not sure why, but now appears to be working fine, though I didn't do anything differently.

Edited by JimF06851
Problem resolved itself

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Glad they found another database, but it's pretty limited. Just tried ripping two jazz CDs, and there was no information available from the database. One was by Dexter Gordon, not exactly an obscure name in jazz... So, still unsatisfactory performance by this software.

OK, another update. Trying to rip the new 3-disk set of Workingman's Dead by the Grateful Dead. The database correctly identified the tracks on the remastered original disk, but when I put the first live disk in, it came back with the tracks for... Workingman's Dead again. The database sucks.

Edited by John Capitanio

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