adorobis Posted June 24, 2020 Share Posted June 24, 2020 And here is their response to the ticket I've opened with support team. So I'm waiting Quote Thanks for contacting NCH support. We sincerely apologize for the inconvenience this has caused you.Express Rip mainly uses FreeDB as the server for retrieving album/track information, based on the FreeDB website (http://www.freedb.org) the service has been shut down as of March 31, 2020. However, NCH Software is working on an alternative for this. Rest assured we are doing our best to sort this out as soon as possible. Link to comment Share on other sites More sharing options...
Al Rose Posted June 25, 2020 Share Posted June 25, 2020 On 6/24/2020 at 10:26 AM, adorobis said: And here is their response to the ticket I've opened with support team. So I'm waiting . Thanks for posting this. I am hoping they resolve the issue soon. I really love the software. Link to comment Share on other sites More sharing options...
David_1003 Posted July 2, 2020 Share Posted July 2, 2020 i just purchased the software and I cannot access the data base due to internet connection. I am having the same issues as everyone below...how do I fix this problem? Do I get a refund? Link to comment Share on other sites More sharing options...
Treborpk Posted July 3, 2020 Share Posted July 3, 2020 I am also having the same issue. I am hoping for a resolution other than "wait until the next update." Thanks. Link to comment Share on other sites More sharing options...
KellieP Posted July 4, 2020 Share Posted July 4, 2020 I bought the software 2 hours ago and discovered i couldn't get track info on the first cd i ripped. I am feeling totally ripped off, especially now I find this problem has been going on for a while. NCH should post a message on the web site to warn people about the issue so they can make an informed decision about the purchase. Not Happy Jan! Link to comment Share on other sites More sharing options...
KayJay Posted July 4, 2020 Share Posted July 4, 2020 Same problem....have loads of CDs to archive and was great whilst using the free demo version, the minute I paid for the product it stopped providing the CD info. If not fixed very soon, I'll be looking for a refund as not fit for purpose! KJ Link to comment Share on other sites More sharing options...
sssesq Posted July 5, 2020 Share Posted July 5, 2020 I'll give them a week and if no resolution - Refund requested Link to comment Share on other sites More sharing options...
adorobis Posted July 6, 2020 Share Posted July 6, 2020 Indeed! Thanks for fixing and update. Which is the cddb in use now? Link to comment Share on other sites More sharing options...
yobar23 Posted July 6, 2020 Share Posted July 6, 2020 I'm glad I was patient and waited for the fix; Express Rip works and accessed the database instantly. Thanks much! Go raibh míle maith agaibh! Link to comment Share on other sites More sharing options...
Al Rose Posted July 7, 2020 Share Posted July 7, 2020 Great news! I love the software and didnt want to search around for something different! Link to comment Share on other sites More sharing options...
JimF06851 Posted July 25, 2020 Share Posted July 25, 2020 (edited) Just installed and upgraded to paid version and still not getting info from the database (on CDs that return accurate results if I query them using MusicBrainz Picard). Never mind... not sure why, but now appears to be working fine, though I didn't do anything differently. Edited July 25, 2020 by JimF06851 Problem resolved itself Link to comment Share on other sites More sharing options...
John Capitanio Posted July 29, 2020 Share Posted July 29, 2020 (edited) Glad they found another database, but it's pretty limited. Just tried ripping two jazz CDs, and there was no information available from the database. One was by Dexter Gordon, not exactly an obscure name in jazz... So, still unsatisfactory performance by this software. OK, another update. Trying to rip the new 3-disk set of Workingman's Dead by the Grateful Dead. The database correctly identified the tracks on the remastered original disk, but when I put the first live disk in, it came back with the tracks for... Workingman's Dead again. The database sucks. Edited July 29, 2020 by John Capitanio Link to comment Share on other sites More sharing options...
Barry Goldstein Posted August 1, 2020 Share Posted August 1, 2020 I have the same issue - installed the newest version and can no longer access the database It does tell me that port 8880 needs to be made available for the app. But there are no instructions how to make it available Barry Link to comment Share on other sites More sharing options...
Kim 1318 Posted August 3, 2020 Share Posted August 3, 2020 Have you tried in Options to see if that option is available or uninstall and install the software again. Link to comment Share on other sites More sharing options...
Cav Posted August 10, 2020 Share Posted August 10, 2020 Is the newest version 3.07? I'm still having trouble with about half of my collection. The misidentification of Disk 2 for Disk 1 of a set which was discussed above seems constant. Link to comment Share on other sites More sharing options...
Doug D Posted September 13, 2020 Share Posted September 13, 2020 So what exactly does this mean? "no entry found on the online database" I have been tinkering with this software for several days and STILL can't access track info. for anything. Link to comment Share on other sites More sharing options...
Doug D Posted September 13, 2020 Share Posted September 13, 2020 Okay, I finally got it to work for a "Doors" CD. However, for my 2 CD's by "Strawbs", I still get "no entry found on the online database". I guess they are not the most famous band in the world but I would think that a half decent database would have entries for them. After all, they're not THAT obscure. Places like Discogs and All Music have plenty of info. on this band. Link to comment Share on other sites More sharing options...
Yorky Posted October 16, 2020 Share Posted October 16, 2020 10/15/2020 Purchased this yesterday. Have been using it for a week or so, database worked fine until a few hours ago. Wish had seen all this BS before I shelled out 30 bucks. I could have saved my money and used a free program like EAC... but this seemed easier and it grabbed the info quickly. Now I have to run MP3tag with the discog site for reference just in case... and it is a pain. Come to think of it, this all happened when a popup came up while I was working.... it was so fast that I accidentally clicked to install it... it was the burning software: Express Burn disc burning software... Which is probably when it stopped working!!! "X No Entry found on the online album database." Uninstalled the burner and restarted the app on a different disk and it seems to be working now. Hit and miss. Link to comment Share on other sites More sharing options...
Fred28 Posted October 16, 2020 Share Posted October 16, 2020 If you have any other issues you might want to contact the NCH tech team here: https://www.nch.com.au/support/index.html Link to comment Share on other sites More sharing options...
Cav Posted January 7, 2021 Share Posted January 7, 2021 Was the dead database ever replaced with a functioning base? I quit using this software several months ago. Is trying again a waste of time? Link to comment Share on other sites More sharing options...
yobar23 Posted January 8, 2021 Share Posted January 8, 2021 Yes, Cav, new database. Works fine for me. Just used it end of December. Link to comment Share on other sites More sharing options...
nicoatridge Posted April 9, 2021 Share Posted April 9, 2021 FreeDB was taken down June 2020 but I understand that gnudb.org is just as good. Don't understand why the latest version of Express Rip, v4.02, misses so many albums. It works for common CDs but FreeDB was awesome in its coverage and gnudb looks as good. After hours of frustration with EAC, Express Rip would otherwise be a really good piece of software if it could pick up more titles. Link to comment Share on other sites More sharing options...
Snddesn Posted July 14, 2021 Share Posted July 14, 2021 I just purchased ExpressRip Pro and it would be great if it loaded the info for more than about half the CDs I've tried to rip. If the test period was longer I would have found that out in advance. Could NCH to add other data options such as Gracenote? I'm tempted to ask for a refund but I'm willing to keep the software and wait for a better option if that's possible in the future. Link to comment Share on other sites More sharing options...
Paul Kraft Posted October 27, 2021 Share Posted October 27, 2021 I just upgraded to 4.18 on the licensed version and I continue to a "No entry found on the online album database" error message. is there a corrective action for this? I just purchased this software less than two weeks ago. Link to comment Share on other sites More sharing options...
yobar23 Posted October 28, 2021 Share Posted October 28, 2021 Paul, the album itself may not yet be in the database. I've run into that problem with new and/or import CDs. Link to comment Share on other sites More sharing options...
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