Deniz Posted March 31, 2020 Share Posted March 31, 2020 Could you please help me. Today I processed a payment of $10,000 and then printed a statement for a client and it looks like it has not updated to deduct. For example total showing before deducting $10,000 (statement outstanding $34,036.21) deducting $10,000 (statement outstanding $34,036.21) why wont it update. I've checked open invoice for the client and when I highlight the unpaid invoice it indicates $24,036.21) Please help Link to comment Share on other sites More sharing options...
Fred28 Posted March 31, 2020 Share Posted March 31, 2020 Hello, Make sure you have the correct time period set then you can try recalculating the customer balance, if that does not work. I would suggest you contact NCH Technical support and see if they can assist you with this, you will probably need to send them a backup of your data for them to be able to assist. You can create a support ticket for them on the link https://www.nch.com.au/support/index.html Good luck! Link to comment Share on other sites More sharing options...
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