Karen Coombes Posted March 30, 2020 Share Posted March 30, 2020 Hi I am just wondering why sometimes when I am doing dictation that it will start out okay and then all of a sudden stop and I can't finish my transcription? This is very frustrating because i then have to go to the click and play format in another setup and I can't use my foot pedal. Any suggestions please? Thank you. :) Link to comment Share on other sites More sharing options...
Karen Coombes Posted March 30, 2020 Author Share Posted March 30, 2020 Just wondering why my transcription will work and then all of a sudden stop? thank you. Link to comment Share on other sites More sharing options...
Opal Posted March 31, 2020 Share Posted March 31, 2020 9 hours ago, Karen Coombes said: Hi I am just wondering why sometimes when I am doing dictation that it will start out okay and then all of a sudden stop and I can't finish my transcription? This is very frustrating because i then have to go to the click and play format in another setup and I can't use my foot pedal. Any suggestions please? Thank you. I have the exact same issue. I posted something on this forum a couple of nights ago and have gotten no response. Link to comment Share on other sites More sharing options...
Karen Coombes Posted March 31, 2020 Author Share Posted March 31, 2020 I hope someone can help us with this question please? Thank you Link to comment Share on other sites More sharing options...
DannR Posted March 31, 2020 Share Posted March 31, 2020 Is this situation when you load a file or doing the recording, try doing a clean install and delete all the cache of the program. Uninstall your software first, then go to the folder location below on your computer then delete the Express Scribe folders: C:\ProgramData\NCH Software C:\Users\(Your computer profile)\AppData\Roaming\NCH Software\Express Scribe If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files. After deleting the Express Scribe folder, restart your computer then install. Set the Foot pedal and try again to do the dictation. Link to comment Share on other sites More sharing options...
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