Cannot Save/Load recorded files after update

[Simon murray]

Hi,

Love Wavepad and currently using the Masters Edition on MAC O/S Catalina.

I've Just installed an update and for some reasons i'm now having problems during the saving process.

Recording from a USB audio codec and everything seems fine as it was before update. The problem comes when I finish recording the file and go to save it.

save as / mp3 / save.........

Getting a message "wavepad could not open the file "/Users/simonmurray/Desktop/Untitled_0.mp3" for editing

I've gone into the preferences and cant see too much wrong. (Have a few screenshots put cannot add to this thread).

I have noticed however in preferences i keep having the option to register. When i put my code in, it takes me to the NCH site and says thanks for registering but then when i go back into Wavepad the option to register is still there?This may be nothing to do with the problem i'm experiencing etc or it could be to do with Catalina privacy controls, but then again i was using it fine on Catalina with previous version?

Appreciate any help guys as to what sounds like a simple enough problem to fix.

Appreciate it

Simon.

 

[Jsalgado]

 In order to register your software please follow the instructions below:
1- Open the program that you purchased and need to register.
2- Click on 'File' or the name of the program on the upper left hand side.  
3- From the dropdown menu select 'Register software..' 
4- Once the registry pop-up window comes up you may enter the registration code (numbers, dash and letters with no space in between) in the field given for that purpose and click Register.

[Simon murray]

Hi, 

Already followed the above and it comes up as successfully registered. The problems however as outlined remain.

If i go into the drop down menu i still have the option to register software and put in a code.

Thanks

Simon

[Simon murray]

On 2/10/2020 at 5:34 PM, TECH Support said:

 In order to register your software please follow the instructions below:
1- Open the program that you purchased and need to register.
2- Click on 'File' or the name of the program on the upper left hand side.  
3- From the dropdown menu select 'Register software..' 
4- Once the registry pop-up window comes up you may enter the registration code (numbers, dash and letters with no space in between) in the field given for that purpose and click Register.

Is it a case that i need to buy an upgrade license for my mac to get rid of the issues?

[DannR]

Since you upgrade to Catalina OS this operation system only works with 64 bits you would need to upgrade the license to this version. If you would like to upgrade your license, you can do it from here: https://www.nch.com.au/upgrade/

Right now, many of the programs are now compatible with Catalina. A list of compatible programs is available at https://www.nchsoftware.com/download/catalina_compatibility.html and we'll be releasing compatible versions of the remaining programs.

[Simon murray]

Thank you for your help, i have download version 10.16 for mac and purchased a subscription key for the Masters edition quarterly plan. Still no joy.......

Everytime i go to save the file i am getting the error message

WavePad could not open the file "/Users/simonmurray/Desktop/Untitled_0.mp3" for editing😞

As for 64 bit i cant see on the upgrade page where this is mentioned but ive download the latest version for MAC 10.16 which i assume is 64 bit unless there is another link for it?

Sorry!

Simon

[Simon murray]

2 hours ago, DannR said:

Since you upgrade to Catalina OS this operation system only works with 64 bits you would need to upgrade the license to this version. If you would like to upgrade your license, you can do it from here: https://www.nch.com.au/upgrade/

Right now, many of the programs are now compatible with Catalina. A list of compatible programs is available at https://www.nchsoftware.com/download/catalina_compatibility.html and we'll be releasing compatible versions of the remaining programs.

I have just tested saving the recorded file in another format, I.e MPEG 4 and it works!

it seems to be a specific problem relating to saving as .mp3 and it corrupts at that point.

Am I missing a plug in etc or do I need to download a Mac extension for .mp3?

if the other formats appear to be working, would point to this, no?

Thanks for all your help to date I do appreciate it

Simon.

 

 

[DannR]

The program would allow you to use the MP3 format, please remove the program from the application folder, restart your machine and then resintall the program from here: http://www.oldversiondownload.com/oldversions/wavepad-9-51-2019-10-12(intel).zip

If you still getting issues, would be better if you send the information to the Technical Team:  https://www.nch.com.au/support/supportcontact.html?software=WavePad

[dbgaren]

I am having the same problem. Uninstalled and reinstalled. Still not working. I purchased the full version of WavePad Masters Edition back in August, 2019. I'd hate to have to upgrade again already as I've only had it a short time.

[Chris75]

The license you purchased back in August is still good to be used with the latest version of the program that was released February 6th, 2020. You can download and reinstall the program from this link https://www.nch.com.au/components/wavepadmaci.zip

If after installing version 10.16 the issue remains please contact NCH Software support team for further assistance.  

[Steevo Ldj]

Why oh why is this wavepad taking so long to save my recorded file. Use to take no more 5mins to save an 80mb file. Now it takes an hour..just don't get it. I thought it was because I needed an upgrade.. which I purchased.. put in the registered code...still having issues..

Can I get my money refunded?