jmsylvia Posted December 5, 2019 Share Posted December 5, 2019 Hello, I am unable to load MP3 files. This is the message I get "Error: The format is not supported by express scribe" Previously, up until yesterday actually, I has having no problems. I even tried to go back and download previous files but that won't work either. Same error message. The filed format hasn't changed. Not sure what to do at this point. Thanks!! Link to comment Share on other sites More sharing options...
wonderwoman Posted December 8, 2019 Share Posted December 8, 2019 I am having the same problem as of today, 12/07/19, when loading my MP3 files, and receive the "error: The format is not supported by Express Scribe". Even when I go back to an MP3 file that had previously successfully downloaded, I now get the format error message. My express scribe version is 8.26 Link to comment Share on other sites More sharing options...
bredab Posted December 9, 2019 Share Posted December 9, 2019 has anyone found a solution to this problem. Im a secretary, not an it expert, so need it in simple terms and now so backlogged in work. have updated and paid licence fee. Link to comment Share on other sites More sharing options...
Cookie Posted December 10, 2019 Share Posted December 10, 2019 Same problem since 12/8/19. When I try to download mp3 files, it gives me an error message that mp3 files are not supported. I tried a wave file and it still didn't work. I didn't touch or change anything. This happened from one day to the next. Link to comment Share on other sites More sharing options...
Chris75 Posted December 11, 2019 Share Posted December 11, 2019 Hello, I have tested the program loading mp3 files from low bitrate (16) to a high bitrate (320) and they worked fine on the latest version of Express Scribe (v8.26). Could anyone tell me the bitrate and channel encoding mode of the mp3 files you have issues with? I will run some tests once I have this information to try replicating the issue. Link to comment Share on other sites More sharing options...
DeborahK Posted December 14, 2019 Share Posted December 14, 2019 I am having the same problem. I have attempted to export my last video 4 times with continued error messages. My last video did the same thing only uploaded after 3rd attempt. I thought it may have something to do with the new Youtube regulations. So I doublechecked to make sure the settings were for viewers over 13 per the new regulations...and still nothing. Can anyone please help. This is a paid Software program with very little support! Link to comment Share on other sites More sharing options...
DeborahK Posted December 16, 2019 Share Posted December 16, 2019 Need help in exporting video . I have had success with previous 7 videos . Now all of a sudden cannot export to YouTube. Continued failed messages at end of upload??? Help please Link to comment Share on other sites More sharing options...
DeborahK Posted December 16, 2019 Share Posted December 16, 2019 On 12/10/2019 at 3:59 PM, Cookie said: Same problem since 12/8/19. When I try to download mp3 files, it gives me an error message that mp3 files are not supported. I tried a wave file and it still didn't work. I didn't touch or change anything. This happened from one day to the next. Thank you still the problem exits Link to comment Share on other sites More sharing options...
DeborahK Posted December 16, 2019 Share Posted December 16, 2019 On 12/9/2019 at 7:29 AM, bredab said: has anyone found a solution to this problem. Im a secretary, not an it expert, so need it in simple terms and now so backlogged in work. have updated and paid licence fee. I as well paid for professional version . No success with any help from NCH. Link to comment Share on other sites More sharing options...
DeborahK Posted December 16, 2019 Share Posted December 16, 2019 (edited) On 12/11/2019 at 12:41 PM, Chris75 said: Hello, I have tested the program loading mp3 files from low bitrate (16) to a high bitrate (320) and they worked fine on the latest version of Express Scribe (v8.26). Could anyone tell me the bitrate and channel encoding mode of the mp3 files you have issues with? I will run some tests once I have this information to try replicating the issue. The problem for me is with attempts to export video from an existing uploaded saved file on NCH from video camera wit very little editing at end of stream to YouTube .....format 1920x1080 HD @30.00 FPS I have tried both export drop downs, i have tried uploading a new file total attempts now are 7 message at end of upload is failed???? Could this have to do with new YouTube regulations? Edited December 16, 2019 by DeborahK Added HD Link to comment Share on other sites More sharing options...
Cookie Posted December 17, 2019 Share Posted December 17, 2019 On 12/11/2019 at 3:41 PM, Chris75 said: Hello, I have tested the program loading mp3 files from low bitrate (16) to a high bitrate (320) and they worked fine on the latest version of Express Scribe (v8.26). Could anyone tell me the bitrate and channel encoding mode of the mp3 files you have issues with? I will run some tests once I have this information to try replicating the issue. I tried to update, but I would need a new registration code for anything over 7. I already paid for the software, I won't pay again. Link to comment Share on other sites More sharing options...
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