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gdog

Six Month Upgrade Limitation

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I'm very unhappy that licensed users upgrades are limited for only up to six months.  After that, VP will continue to fully function but a fee will be required in order to register the newest. I can't find this disclaimer anywhere on the purchase page, update page, FAQ page, nor product page. I really think it is a deceptive limitation and unfair for people like myself who bought a lifetime master's license expecting to use an up to date for the lifetime of my usage. Why are you screwing over your customers?

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The policy is stated here.   https://www.nchsoftware.com/videopad/versions.html

If you delve into competing products you will discover that this marketing approach is not exclusive to VP.

One prosumer editor that comes to mind charges a substantial fee for yearly updates.  The subscription model is becoming more popular - at least with firms if not their clients.  VP offers it as well, so that would keep you current.  With some programs it is now the only payment option.

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Please be aware if you purchased more than 6 months ago you may need to purchase an upgrade to use the current version. For upgrade pricing go to https://www.nch.com.au/upgrade/index.html with your old registration ID number and Key.

This is a ambiguous disclaimer that doesn't clarify that after 6 months you WILL need to purchase in order to upgrade. It should be noted on the purchase page, not download page. Subscription models are fine, but a lifetime purchase shouldn't have to keep purchasing just to upgrade. I would be more okay with the upgrade model if Videopad wasn't so buggy. But it's awful that there are so many bugs and quirks to Videopad it's like purchasing a beta release.

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Make your thoughts known.  Click on the chevron at the top-right of the VP window and report bugs or make suggestions.  The developers do see them.

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