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Registration and "waiting for automatic driver loading timed out"

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Hi,

I've purchased Voxal and using it on a Mac.
I've registered it with the Voxal Registration Code (at no point was I asked to put in an email address or other details). 

When I open Voxal I get a message saying "Voxal will now load it's audio driver", and then I get a message saying "waiting for automatic driver loading timed out, try restarting Voxal to reload the driver".

The program does not get any input from my microphone and just tells me "Driver connection failed. Please restart Voxal to try again". Restarting it 10 times didn't work.

How do I fix it?
Thanks.

 

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Thank you for your answer.
I've removed it from my Mac and reinstalled via that link - but I still get the message "Waiting to automatic driver loading timed out!" - and when the program opens nothing works...

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I am getting the same error. Also un installed it and re installed it using the link provided above, but still get the same message? Please assist.

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Make sure you have selected the mic you want to use. Click Preferences > from the Recording device dropdown menu select your mic > click OK to save the changes. In case you still have issues, I would recommend you to submit a support ticket: https://www.nch.com.au/support/

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