qq611n Posted May 6, 2019 Share Posted May 6, 2019 Howdy, how do you fully unsubscribe from VideoPad Video Editor? I signed up for the $3.89/month option today, and I saw the email only say, "To make changes to your NCH Software subscription, log in to your PayPal account, go to Profile, and click My Money. Update your agreement with NCH Software in the "My pre-approved payments" section," But I don't have a PayPal account. I plan to unsubscribe in the next month or two. Please advise. Thanks! Link to comment Share on other sites More sharing options...
borate Posted May 6, 2019 Share Posted May 6, 2019 This page should help. There's a support link at the bottom. https://www.nch.com.au/support/reg.html Link to comment Share on other sites More sharing options...
qq611n Posted May 6, 2019 Author Share Posted May 6, 2019 3 minutes ago, borate said: This page should help. There's a support link at the bottom. https://www.nch.com.au/support/reg.html I see! I had already filled out the "Contact Registration Support" form through your link; no response yet. Now I'll also try its "GET HELP" feature. Thanks! Link to comment Share on other sites More sharing options...
qq611n Posted May 11, 2019 Author Share Posted May 11, 2019 To whoever it may help. Received a helpful response from NCH Customer Service Team : Quote If you wish to cancel the subscription plans you have signed up for, we just need a confirmation from you and we will process your request. Feel free to reach out if you have questions or concerns. So basically, contact them directly. I do not know of any specific "Unsubscribe/Cancel subscription" button on their website in order to do so yourself directly. Cheers! Link to comment Share on other sites More sharing options...
SolarPH Posted May 15, 2019 Share Posted May 15, 2019 On 5/6/2019 at 9:22 AM, qq611n said: Howdy, how do you fully unsubscribe from VideoPad Video Editor? I signed up for the $3.89/month option today, and I saw the email only say, "To make changes to your NCH Software subscription, log in to your PayPal account, go to Profile, and click My Money. Update your agreement with NCH Software in the "My pre-approved payments" section," But I don't have a PayPal account. I plan to unsubscribe in the next month or two. Please advise. Thanks! It depends on what you have used to subscribe to their monthly plan. If you used a card, then you should contact the bank which manages the funds on your card. If you can't get to contact the bank, you can contact NCH staff via a Support form on their website so they can cancel it for you. Processing the cancellation might take up to 5-7 business days I guess Link to comment Share on other sites More sharing options...
subscription cancellation Posted April 25, 2020 Share Posted April 25, 2020 PayPal says NCH is not listed as a recurring subscription. This causes the subscription NOT to be shown in the recurring subscription list; thus it cannot be cancelled. How can I cancel the trial subscription to NCH? Link to comment Share on other sites More sharing options...
borate Posted April 25, 2020 Share Posted April 25, 2020 Have you visited these links? What is your location? https://www.nch.com.au/support/subscriptions.html https://www.nch.com.au/support/reg.html Link to comment Share on other sites More sharing options...
CAROLYN Posted November 13, 2020 Share Posted November 13, 2020 On 5/12/2019 at 3:22 AM, qq611n said: To whoever it may help. Received a helpful response from NCH Customer Service Team : So basically, contact them directly. I do not know of any specific "Unsubscribe/Cancel subscription" button on their website in order to do so yourself directly. Cheers! So what should be done exactly Link to comment Share on other sites More sharing options...
borate Posted November 13, 2020 Share Posted November 13, 2020 If you simply installed the unregistered trial version, there's nothing more that you need to do. If you paid money, try the two links above, and the links that they contain, to get in touch with NCH. Link to comment Share on other sites More sharing options...
Jooj sar7an Posted February 15, 2022 Share Posted February 15, 2022 Follow these steps to unsubscribe : 1. View your subscription details from NCH invoice/receipt email 2. Under your subscription details table you will find a link to make changes to your subscription 3. Instantly they will ask you if you want to cancel your subscription 4. Follow the steps to the end Link to comment Share on other sites More sharing options...
borate Posted February 15, 2022 Share Posted February 15, 2022 Likely good advice, if not late. Notice the posting date: Nov. 2020. Link to comment Share on other sites More sharing options...
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