VHS to DVD No Audio

[sdhawk1953]

I am trying to put my vhs tape to dvd using easier cap and debut. Video records good but can not get audio even after trying the support items online. Using Windows 10-64. On the audio tab microphone and speakers are what shows up to select. I have tried both. I have downloaded the latest debut software. 

Thanks in advance. 

[elk]

In attempt to fix this issue, please try the steps below:

Uninstall Debut, then delete 3 folders named "Debut" and 1 named "Components" from these locations:
**C:\Users\<username>\AppData\Roaming\NCH Software\Debut\
**C:\Program Files (x86)\NCH Software\Debut\
**C:\Program Files (x86)\NCH Software\Components
**C:\ProgramData\NCH Software\Debut\
**If you can't find any of the folders, just continue. 

After that, restart your computer and reinstall the program using this link: https://www.nchsoftware.com/capture/debutpsetup.exe

Once done, restart your system one more time.

You may need to register the program again:

To register:
1- Open the program.
2- From the top left corner, click the "File" menu.
3- From the dropdown menu select "Register software..." 
4- Enter your registration code (numbers-letters) and click on Register.
5-If successful, you'll see the "Licensed Software" status at the very top of the window, next to the program's name. 

In case you still have issues, I can recommend you to submit a support ticket using this link: https://www.nch.com.au/support/