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sharon S

CRASHES AND CANNOT EXPORT! SAYS ABNORMAL EXCEPTION?

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Help!!!!!!!!!!! I was using video pad editor for about two weeks it was fine. I use it to edit videos for my youtube channel. Well for whatever reason after some windows updates installed it crashed few times. I added the update. By the way I have the paid version. Anyway I cannot use it right now. It keeps failing to export even to a file! It says it encountered an abnormal exception. It happens around the 28% mark that it fails. I don't know what to do! I ran a boot time check and apparently everything is ok. I doubt it's a malware issue. Could it be from the updates? And how would I know which one to uninstall? If this software keeps crashing I'm asking for my money back. Why pay for stuff I cannot use?

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Possible causes.

VideoPad has been known to crash due to problems with older graphics card drivers. If you are experiencing frequent crashes then you should download and install the latest drivers for your graphics hardware and update to the latest version of DirectX.

AMD / ATI users:    http://support.amd.com/us/gpudownload/Pages/index.aspx
Intel users:    https://downloadcenter.intel.com/default.aspx
nVidia users:    http://www.nvidia.com/Download/index.aspx?lang=en-us
      
Update DirectX:    http://support.microsoft.com/kb/179113

Upload the project and share it, as suggested in the other thread.  Someone will check it out.  Here's how...

  http://nch.invisionzone.com/topic/23659-tips-for-getting-help-on-this-forum/

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