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Recording Video problem

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Hi All,

First off, I'm running Windows 10 and am having issues recording video.  An example of what happens:

I'll record a 10 second video clip then go to the video location, play it and all I see is the first frame for the entire 10 seconds of playback.  There's no audio present either.  

Any ideas?

Thanks in advance!

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10 seconds is an unusually short clip and I've seen Debut tell me it's better to record longer clips when I've accidentally start/stopped too quickly.  May be nothing to do with it, of course.

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