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ManuelSimionato

Video Capture stops automatically

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Good day

I don't know if this topic already exist (tried to search but without success). I'm using the latest version of Debut Video Capture (5.20) and everything is working fine, except for a little annoying problem.

The recording stops by itself when the computer locks out, and the support told me that this is a configuration made "by desing", but in addition the recording stops even when i start a setup of some sort of software on my pc, or when i stop the antivirus protection for a moment (all the exclusions are already set)

All these problems were not present with the latest v4 version (v4.09)

Anyone is having these same issue?

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Yes, I do. I just sent a support ticket to support today, since I am in The Netherlands and sent it today just about 14:00 CET, I know they will be still snoring at NCH support. So I will wait.

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I upgraded from version 4 to version 5 and now every few minutes it tells me that the video/sound has been diconnected and I have to click retry to reconnect. The video stream runs just fine to my web browser.

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