JeanneFick 0 Report post Posted October 2, 2018 Please can someone fix this?? Quote Share this post Link to post Share on other sites
Chris75 0 Report post Posted October 2, 2018 Hello JeanFick, I have tested the program using a sample m4a file and have no issues opening it with Scribe. Is this issue you are reporting happening to all the m4a files you load or just with some. Are you getting all the m4a files from the same source? Have you tried using different m4a files from a different source? Maybe the encoder used to create the files is not fully compatible with the program or the encoders you have installed on the computer. Quote Share this post Link to post Share on other sites
JeanneFick 0 Report post Posted October 4, 2018 Hi, Chris. I have been getting these M4a files from the same person for years. I've started using a new PC, hence the purchase.... again. Every time I get a new PC (which I do almost yearly), I buy a new Express because I can't just keep using the one I already purchased, which is ridiculous! Since this new version, I can't load m4a files. Please don't talk to me about encoders and all sorts of other crap. Please just make it work. The error says that the format is not supported by Express Scribe. I purchased this, and it's not cheap. I expect it to work! Quote Share this post Link to post Share on other sites
eric m 0 Report post Posted November 20, 2018 I think I have the same problem. Quote Share this post Link to post Share on other sites
eric m 0 Report post Posted November 20, 2018 I fixed the problem by restarting the program. You have to restart twice after installation, and then the m4a files show up! Hooray! Quote Share this post Link to post Share on other sites
Lisablueeyesca 0 Report post Posted January 10, 2019 I have used the free version for years now and had no problem using M4A files. The last time I used it was mid November with no issues. Today I am trying to upload a M4A files and I get a pop up window saying M4A file format - Pro Version Required and prompts me to purchase. I tried restarting the program several times and I still get the pop up saying Pro version required. I am hoping someone can reply to this Quote Share this post Link to post Share on other sites
N_C_H_josh 0 Report post Posted January 11, 2019 The free version doesn't, or shouldn't, support M4A. It sounds like the older version may have, but that's changed. The formats supported are listed at https://www.nch.com.au/scribe/kb/656.html Quote Share this post Link to post Share on other sites
malowi 0 Report post Posted April 5, 2019 I'm trying to load an M4A file today and all I get is one second of it. I don't know what to do because the person who sent it to me gets the full file of over an hour in her Express Scribe. I've tried converting to mp3, reloading the m4a several times and still the 1 second. It downloads fully in my audio player but that doesn't have a footpedal. I'm at a loss. Help! Quote Share this post Link to post Share on other sites
Jessica C 0 Report post Posted June 25 I have been having the same problem with m4a files as well. I own the pro version. This problem occurred suddenly and they load with only one or two seconds. Consistently. Regardless of source. I work with audio files from a variety of clients and a variety of sharing methods. It is definitely the file TYPE, not the file source. These are becoming more common so I need the issue to be resolved ASAP. Quote Share this post Link to post Share on other sites
Fred28 0 Report post Posted June 26 I think the best you guys can do is report this to the NCH tech team, contact them here: https://www.nch.com.au/support/index.html If anyone can share one of the files that does not work for testing I can check it and see if it might be an encoding issue. Quote Share this post Link to post Share on other sites
