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Recording stop working conflict with chrome browser's java

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Recording will suddenly stop when a "goal" in a soccer match popped-up java related message in google chrome browser. I think debut had a conflict with java. any settings to prevent this? Thanks.

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Reinstall the program from this link:   https://www.nchsoftware.com/capture/debutpsetup.exe

If the issue persist, open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Debut&support

 

 

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whats the difference with debut version 4 from version 5 above. because when we are using 5 above while recording my desktop screen. the recording suddenly stop when a pop-up message appeared by the Runningball client then debut continues to record again. using version 4 this problem didnt happen. our license is only applicable for version 5 above. Thanks.

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Our licenses are backwards compatible. A license for version 5.x should work with any previous versions. Technical support should be able to provide you with a link to any version that you'd like to use.

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14 hours ago, N_C_H_josh said:

Our licenses are backwards compatible. A license for version 5.x should work with any previous versions. Technical support should be able to provide you with a link to any version that you'd like to use.

but according to the email sent to us yesterday that we cant use it with older versions. we are using 1 license key only for all of our machines. because before we purchased 60+ keys for per user

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