Jump to content
Sign in to follow this  
nigelv

Problem with statements

Recommended Posts

I entered a payment by mistake. I managed to correct this and the customer invoice list shows 2 invoices unpaid

this is correct. When I tried to email a current statement it shows the one unpaid invoice as paid. Help

Nigel

Share this post


Link to post
Share on other sites

Hello Nigelv, and in this case, you may want to open Express Invoice, go to View > Customers, select the customer you have the issues with, right-click on it and from the context menu select Recalculate customer's balance.  After the program has recalculated the balances you may want to check again the statement.  In case the issues remain, you may want to contact NCH Software support team for assistance. 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×