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On 5/15/2018 at 9:43 PM, c_major said:

We've found the problem. The problem is not in VideoPad. It's a shared component that we updated few days ago. It happens to users installed VideoPad in these few days.

We've already fixed the component on the server. To fix this please delete the malfunctioning component from your local disk. VideoPad will download it again from the server when you export.

The component can be in one of these file path: 

  • C:\Users\[User Name]\AppData\Roaming\NCH Software\Components\aacenc3\aacenc3.exe
  • C:\Program Files (x86)\NCH Software\Components\aacenc3\aacenc3.exe

I'll ask support team to send free upgrade keys to the people in this discussion.

Thanks and sorry for the inconvenient.

HEY ive tried this solution i am on version 5.2 and unfortunately this does not work ive even tried re-installing with no luck and im not sure what to do, i recently had to reinstall windows a few days ago and this program was working fine before hand :( i can get audio with other video formats just not mp4

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16 hours ago, borate said:

Suggest using this tool to uninstall.  Follow through the entire process, but take care to not delete any non-Videopad folders or files.  Then reinstall Videopad.

i will give this a shot now thank you. will report back shortly.

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16 hours ago, borate said:

Suggest using this tool to uninstall.  Follow through the entire process, but take care to not delete any non-Videopad folders or files.  Then reinstall Videopad.

im sorry for the explicit language to come, but... I FUCKING LOVE YOU. if anyone is having issues with the .mp4 files not playing after deleting the files in the Appdata folder, i HIGHLY RECOMMEND using this tool, im so happy right now man, god bless your soul.

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