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Infinity foot controller in-usb-2 status ok in ExpressScribe pro, but not working

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Hello ! (excuse my Frenglish lol)

Anyone facing issues with the foot controller infinity in-usb-2 with ExpressScribe Pro ?  I configured it correctly, it shows status OK in the status bar, but when I press the controller it's not playing, nor rewarding, not fasting forward. Please can anyone help ? I bought this controller out of Amazon, and I cannot send it back anymore. A foot controller someone lent me, specific to Olympus dss player, works just fine with ExpressScribe.

Should I downgrade ExpressScribe Pro ? Please note that my controller is brand new, no dust stocked inside it. Thanks for any help.

 

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Yes, having the same issue. Except I can rewind and fast-forward, but not use the middle pedal to play/pause. Did you get this issue resolved? Also, did you register your foot pedal? Wondering if that has anything to do with it? I recall reading on the ExpressScribe website that a software license is required with this Infinity foot pedal (and I think any others that aren't the Alto Edge foot pedal).

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Is there an update on this, we have 5 of them in the office and they are experience dropout issues, and we have only had for a month.

We tried turning off the USB Power saving features and plugging it into a Powered USB hub just in case it wasn't getting enough power.

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i AM HAVING THE SAME ISSUES. i AM LEAVING THE COUNTRY FOR A PROLONGED STAY IN SOUTH AMERICA AND I NEED TO GET THIS RESOLVED BEFORE THEN. 

Edited by Sue Ann
POOR TYPING SKILLS

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Hi, thanks for testing this ! I'm using Mac OSX High Sierra 10.13.5 and my ExpressScribe is registered. I haven't been able to test it on Windows to check if it works, but I've tested it on earlier versions of Mac and it doesn't work either. Downgraded ES but it doesn't work better. Can I use my licence on Windows to test if it works or not ? Are the licence numbers the same on win/Macs ?

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We have noticed it does tend to happen when the center pedal is used.  We configured the software so that the left and right is in used and that works fine, providing the center pedal is not pressed it should work fine.

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On ‎6‎/‎5‎/‎2018 at 4:03 PM, N_C_H_josh said:

We're investigating the problem, and I'll report back with our findings. I assume that you're using Windows 10.

We are using WIndows 10 (64-bit) Dell Laptops on standard user accounts

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