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unable to open verity control panel

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hello all, i installed the software 4 days ago, to control a 14 yr old user.{time restrictions}, since then using his,user account , he has somehow disabled administrator access to the verity control panel. verity opens but will not load. how do i resolve this issue? and  isolate the verity install from further intrusions by a child user? thank you for any reply you may have.


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Possibly, this happened because they terminated the process from the Windows Task manager...

When setting Verity, during the Wizard option → Monitoring Settings → you need to check mark "Add Task Manager as a prohibid program for all users" box. If this was not checked, you´ll need to added from the Web Access menu → 

Parental Controls: Prohibited Activities 





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