Updated Item not showing in Inventoria

[Freshuser]

Hi there,

 

I have the Express Accounts and Invetoria. Now I have also read your instructions and updated the 2 software to allow access. When I update an item in the Inventoria it shows up in the Express Accounts - THAT IS FINE :-) .

However the problem is when I am raising an invoice in the Express Accounts and add a new item, it is still showing up in the Express Account but it does not update my inventory software (Inventoria). Could you please help.

 

I need to have this fixed so I can start using this software as apart from that its an great software.

[Chris75]

Hello Freshuser, the synchronization for items fetching between Inventoria and Express Accounts work only in that direction (Inventoria > Express Accounts), this means that if you wish to add new items to your inventory then you would need to go to Inventoria and add the item there; the items you add to Express Accounts won't update or show in Inventoria.

[Freshuser]

Thank Chris.

 

Just to clarify, If I go now and add the same item in Inventoria (which I had already added in Express Accounts) will this duplicate the entry (or item) when I see it in Express Accounts while creating an invoice.

 

Or do I have to delete the item from the list in the Express Accounts and then add it in the Inventoria. 

[Jsalgado]

We will suggest you to delete the item from Express Accounts and add it through Inventoria. This will update the inventory on Express Accounts. 

[Bianca]

Can i delete all stock items (reset inventoria) to re-add the items? we had some mix-up when we changed over from 1 person to another and it's a mess.

also - if i delete all stock items in express accounts.. will it effect any of my invoices?

 

i would like to delete all stock items from inventoria and express accounts so i can re-add them in inventoria and sync it to express accounts.. please help

 

[Jsalgado]

We suggest you to delete all the items from Inventoria, not Express Accounts. It shouldn't affect any of the invoices you already have created. We suggestion to un-linked both programs and  go to this location on your computer C:\ProgramData\NCH Software\Inventoria\Items - and delete the items from this location, close and reopen the software, done. Then sync both apps again.