marawuti Posted September 25, 2017 Share Posted September 25, 2017 Running Debut 4.08 (pre-purchase download) on Windows 10 laptop. I have a SIIG USB video capture device which is seen by the product software, VLC, and NCH Debut as SMI grabber. When I select SMI grabber from Debut's device list (under Options) I get a dialog box with "No Valid Capture device could be located" VLC handles the SMI Grabber driver just fine. I'd like to be able to use Debut's scheduling capability with this device, but obviously won't purchase until this is working. Link to comment Share on other sites More sharing options...
Idefix Posted October 21, 2017 Share Posted October 21, 2017 I have the same issue with SMI grabber (Debut 4.06 on windows seven x64) Link to comment Share on other sites More sharing options...
Gekker Posted October 23, 2017 Share Posted October 23, 2017 Hello, Make sure WIndows is fully updated as well as the drivers of the SMI grabber from its manufacturer's website, reinstall Debut just in case. If you keep having issues, enter a support ticket at http://www.nch.com.au/support/supportcontact.html Link to comment Share on other sites More sharing options...
marawuti Posted October 23, 2017 Author Share Posted October 23, 2017 Gekker, Thx. No joy, and I believe I can't submit a ticket 'cause it's a pre-purchase download. I posted hoping I might catch the attention of staff. Link to comment Share on other sites More sharing options...
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