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CarlosLopes

Soundtap does not record with Windows 8 and 10

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Hello!

 

I bought the SoundTap Streaming Audio Recorder  and did the correct registration but it does not work on my computers.

I use two differents computers, one with Windows 10 and another one with Windows 8.

 

On another laptop with Windws 7 and XP it's okay.

 

Thanks

 

Carlos Lopes

 

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I had the exact same issue on Windows 10.  Same screen shot.  If you helped him with his ticket can you post the answer for everyone else?  Otherwise this fine product will go out of existence as everyone migrates beyond XP, 7 etc.

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Hello,

The issue you are reporting here could be a driver mismatch that is causing this issues, what you may want to try is to reinstall the audio driver on your computer, To do that you may want to contact the computers manufacturer and check for the latest audio driver for her computer model.  Also, test if the issue happens when you try to record the stream from the same source? 

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I have the same problem. I am able to record from YouTube, but I cannot record from the linein, which is all I want to do. Can anyone help me? I need to fix this quickly.

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I tested the latest SoundTap version 6.03 but cannot replicate the issue you are reporting here. One thing you can try is to reinstall an older version of the program and test if it works. You can try using this link http://www.oldversiondownload.com/oldversions/soundtap-5-05-2018-04-12.exe

Also, keep in mind that the best way to get support on issues like these is directly from NCH Software team.

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I got a new laptop with the best hardware all around (Dell XPS15).  I had to re-buy Soundtap, for the 3rd time(!),  and it is giving me this issue.  No one seems to have a "that's it" solution.  I wrote them twice about this and no response.  Please get this fixed.  Product Management failure 101.

 

I have tried older versions and tried every possible combination of input sound sources.  Nothing.

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Has anyone resolved the issue of Soundtap 6.03 not working with Windows 10?  Just downloaded it a couple of days ago; sent in a tech support request for assistance the same day, but have not heard anything back yet.

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Make sure that you are using and AudioStream, also check the Sound setup on your Control Panel\Hardware and Sound\Sound\Recording Tab, make sure that the device has the correct drivers and is been recognized on your machine. 

Can you please open a support ticket to http://www.nch.com.au/support/index.html, so one of our specialist in Soundtap help you? Please do, and also be very specific in your request, so we can assist you further. 

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Just purchased a new Dell all in one. Re-register my software. When I hit record, it jut keep looking for streaming. Tried everything possible, the same as mentioned above with everyone. Sent to tec support, just waiting to hear back. Still works great on my old Dell inspiring computer. NCH has serious issues to resolve on this. I don't think it recognizes the soundcard at all.

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