CarlosLopes Posted July 17, 2017 Share Posted July 17, 2017 Hello! I bought the SoundTap Streaming Audio Recorder and did the correct registration but it does not work on my computers. I use two differents computers, one with Windows 10 and another one with Windows 8. On another laptop with Windws 7 and XP it's okay. Thanks Carlos Lopes Link to comment Share on other sites More sharing options...
Jsalgado Posted July 17, 2017 Share Posted July 17, 2017 Can you please open a support ticket to: http://www.nch.com.au/support/index.html, so one of our specialist in Soundtap help you? Please do, and also be very specific in your request, so we can assist you further. Link to comment Share on other sites More sharing options...
ToddV Posted September 17, 2017 Share Posted September 17, 2017 I had the exact same issue on Windows 10. Same screen shot. If you helped him with his ticket can you post the answer for everyone else? Otherwise this fine product will go out of existence as everyone migrates beyond XP, 7 etc. Link to comment Share on other sites More sharing options...
Chris75 Posted September 18, 2017 Share Posted September 18, 2017 Hello, The issue you are reporting here could be a driver mismatch that is causing this issues, what you may want to try is to reinstall the audio driver on your computer, To do that you may want to contact the computers manufacturer and check for the latest audio driver for her computer model. Also, test if the issue happens when you try to record the stream from the same source? Link to comment Share on other sites More sharing options...
davnunn Posted January 26, 2018 Share Posted January 26, 2018 I have the same problem. I am able to record from YouTube, but I cannot record from the linein, which is all I want to do. Can anyone help me? I need to fix this quickly. Link to comment Share on other sites More sharing options...
wino61 Posted April 25, 2018 Share Posted April 25, 2018 Isn't ANYBODY going to answer this?? i have the same problem and it is April25! Link to comment Share on other sites More sharing options...
Grunta72 Posted December 24, 2018 Share Posted December 24, 2018 I am having the same issue since I upgraded laptop and running windows10. I have sent a support request, but not had a response. Link to comment Share on other sites More sharing options...
Grunta72 Posted December 24, 2018 Share Posted December 24, 2018 Tried reinstalling, but hasn't helped??? Link to comment Share on other sites More sharing options...
JaneyET Posted March 5, 2019 Share Posted March 5, 2019 I just paid for sound Tap on my new Windows 10 PC AND IT DOESN'T WORK! Please help. I had it on my windows 7 machine and it worked beautifully. Link to comment Share on other sites More sharing options...
Warren Emery Posted March 24, 2019 Share Posted March 24, 2019 I also paid for sound tap on my new Windows 10 PC, and Sound Tap. I played something on You Tube, and Sound Tap kept waiting for an audio stream. It still doesn't work! Link to comment Share on other sites More sharing options...
Chris75 Posted April 3, 2019 Share Posted April 3, 2019 I tested the latest SoundTap version 6.03 but cannot replicate the issue you are reporting here. One thing you can try is to reinstall an older version of the program and test if it works. You can try using this link http://www.oldversiondownload.com/oldversions/soundtap-5-05-2018-04-12.exe Also, keep in mind that the best way to get support on issues like these is directly from NCH Software team. Link to comment Share on other sites More sharing options...
Chris Grant Posted April 22, 2019 Share Posted April 22, 2019 I got a new laptop with the best hardware all around (Dell XPS15). I had to re-buy Soundtap, for the 3rd time(!), and it is giving me this issue. No one seems to have a "that's it" solution. I wrote them twice about this and no response. Please get this fixed. Product Management failure 101. I have tried older versions and tried every possible combination of input sound sources. Nothing. Link to comment Share on other sites More sharing options...
Black Shady Posted August 22, 2019 Share Posted August 22, 2019 What software are you recording the audio from? 'Cause maybe it's the problem with the target software. Anyway, I have been using a mac streaming audio recorder called TunesKit Audio Capture, and it is compitable with win 10 and my brother's win 8. You might want to switch to this software? Hope it helps. Link to comment Share on other sites More sharing options...
VeronicaMars Posted September 25, 2019 Share Posted September 25, 2019 Has anyone resolved the issue of Soundtap 6.03 not working with Windows 10? Just downloaded it a couple of days ago; sent in a tech support request for assistance the same day, but have not heard anything back yet. Link to comment Share on other sites More sharing options...
Guest222 Posted December 9, 2019 Share Posted December 9, 2019 I have the same issue. I think the product just doesn't work on Windows 10. I bought the license and wasted my money. Link to comment Share on other sites More sharing options...
Roger Crocker Posted December 14, 2019 Share Posted December 14, 2019 I have the same issue with my new Dell laptop and after re-installing following a crash due to MS Update. Nothing seems to record with this HCH software. Not good I have virtually given up. Link to comment Share on other sites More sharing options...
DannR Posted December 17, 2019 Share Posted December 17, 2019 Make sure that you are using and AudioStream, also check the Sound setup on your Control Panel\Hardware and Sound\Sound\Recording Tab, make sure that the device has the correct drivers and is been recognized on your machine. Can you please open a support ticket to http://www.nch.com.au/support/index.html, so one of our specialist in Soundtap help you? Please do, and also be very specific in your request, so we can assist you further. Link to comment Share on other sites More sharing options...
musicmanrba Posted March 24, 2020 Share Posted March 24, 2020 Just purchased a new Dell all in one. Re-register my software. When I hit record, it jut keep looking for streaming. Tried everything possible, the same as mentioned above with everyone. Sent to tec support, just waiting to hear back. Still works great on my old Dell inspiring computer. NCH has serious issues to resolve on this. I don't think it recognizes the soundcard at all. Link to comment Share on other sites More sharing options...
Arjun Posted April 4, 2020 Share Posted April 4, 2020 Have purchased and installed the bundled software today (4/4/2020). The sound pad will simply not recognize the sound card. That was the main reason I purchased this!!!I am using a new HP Pavilion with core i5. Link to comment Share on other sites More sharing options...
L.Ross Posted April 8, 2020 Share Posted April 8, 2020 bought this software back in December 2019 for use while visiting relatives, soundtap has not worked since I purchased it. It worked perfectly on my older computer but there in no recording on my current laptop. First tech support said it was not their software and then I was told to open SOundtap and go to sounds in my control panel and right click on one of the output options and set the one that plaid sound ans set as default. Sorry to say that did not work either. I am 4 months into my purchase and the product I purchased dose not work and tech support seems not to know how to solve this common issue. Link to comment Share on other sites More sharing options...
Michael P Posted April 10, 2020 Share Posted April 10, 2020 I downloaded the free version and can't get it to work. After reading about everyone else's problems, I think I'll pass on spending my money on it. Especially since tech support seems nonexistent. It's too bad, I was hoping this would be a good companion for WavPad, which I use a lot. Link to comment Share on other sites More sharing options...
Kaudio Posted July 3, 2020 Share Posted July 3, 2020 I downloaded the free version and considering purchasing the software. I'm utilizing Windows 10 with the current version 1909, updated my codecs and SoundTap is functioning fine. Link to comment Share on other sites More sharing options...
ASUS T100 Posted July 18, 2020 Share Posted July 18, 2020 All -- I found by accident that I can record with Win10 by putting the sound out through BlueTooth. Have to start the record manually sometimes. But it works. Hope this info leads to fixing the bug. Not always convenient to send to a BlueTooth device. Link to comment Share on other sites More sharing options...
Brenda Pruitt Posted July 22, 2020 Share Posted July 22, 2020 I have a brand new HP Pavillion with Win 10 and SoundTap doesn't work for me either. That's a wasted payment. Link to comment Share on other sites More sharing options...
Brenda Pruitt Posted July 22, 2020 Share Posted July 22, 2020 On 7/18/2020 at 6:52 AM, ASUS T100 said: All -- I found by accident that I can record with Win10 by putting the sound out through BlueTooth. Have to start the record manually sometimes. But it works. Hope this info leads to fixing the bug. Not always convenient to send to a BlueTooth device. How do you do that? Link to comment Share on other sites More sharing options...
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