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Tips for getting help on this forum

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Please include VideoPad version in your post.

Post screenshots:

Screenshots can often help describe the problem better.To insert an image here first upload it to Dropbox, Google Drive, Microsoft OneDrive, etc.. Copy the URL.Then click Insert other media at the bottom of the forum compose window and select Insert image from URL. Paste the URL in the edit box and click Insert into post.

Share your project files:

The best way to help developers diagnostic the problem is sharing your project files.We can exterminate the project file(.VPJ) without the media files. However we might also need the media files if the problem appear to lies in them.To share files you need to upload the files to Dropbox, Google Drive, Microsoft OneDrive, etc..
To protect your privacy you can use PM(Personal Messenger) to send the link to an Admin or Support forum ID.

Direct X diagnostic (Windows only):

DirectX diagnostic report includes detail information of your computer hardware. To get a DirectX report, press(right click on Win 10) Start button->Run. And then type in "dxdiag". Select "Save All Information" and save the report as a text file.


It's an open source small tool which reports information for video and audio files. It will come in handy if you want to analyse a video/audio file that has playback issues. MediaInfo can be downloaded here.

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