Jump to content
Sign in to follow this  

Tips for getting help on this forum

Recommended Posts

Please include VideoPad version in your post.

How to include a link to screenshots (or any file) in your forum post:

Screenshots can often help describe the problem better. Upload the image to Dropbox, Google Drive, Microsoft OneDrive, etc.
Copy (share) the URL and paste it into your post here.

How to share your project file:

The best way to help developers diagnose the problem is sharing your project files - not the exported file.  Follow these steps...

1. Save your project.

2. With edits (including all transitions, effects, etc.) still on the timeline, click the 'hamburger' menu (three horizontal lines at the top-left of the VP window).

    Click on FILE menu.  From the new menu that drops down, click on Save PORTABLE Project As.  Choose a folder and click SELECT FOLDER.

    A folder with all the project files will appear where you specified.  Its name will be similar to this:  2019-04-23 15-58-07

3.  Upload the folder or all the files it contains to MS OneDrive, Google Drive, DropBox or the like.  Sign up or sign in.  They're free.

4.  Make the upload public (share it) and copy the shared link.

5.  Paste the link into your post here.

To protect your privacy you can use the Personal Messenger (PM) to send the link to an Admin or Support forum ID.  Click the mail icon, top-right.  After analysis, your project will be deleted.

Direct X diagnostic (Windows only):

DirectX diagnostic report includes detailed information on your computer hardware. To get a DirectX report, press (right click on Win 10) Start button->Run. And then type in "dxdiag".  <enter>  Select "Save All Information" and save the report as a text file that can be attached to a message.


It's an open source small tool which reports information for video and audio files. It will come in handy if you want to analyze a video/audio file that has playback issues. MediaInfo can be downloaded here.
Searchable HELP
If reading it in a browser, press <ctrl-F> to enable a FIND box.  If the following file is downloaded, the PDF reader has a search function.  Click the three-lined hamburger menu at the top-right and Find In This Page.  http://tinyurl.com/y82bqdyq

Share this post

Link to post
Share on other sites
This topic is now closed to further replies.
Sign in to follow this  

  • Create New...