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Tips for getting help on this forum

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Please include VideoPad version in your post.

Link to screenshots (or any file):

Screenshots can often help describe the problem better. Upload the image to Dropbox, Google Drive, Microsoft OneDrive, etc.
Copy (share) the URL and paste it into your post here.

Share your project file:

The best way to help developers diagnose the problem is sharing your project files.  Follow these steps...

1.  Save your project.  Then, with it on the timeline, click the FILE menu. Save PORTABLE Project As to any convenient folder.

    A folder that contains all the project files will appear in your download folder,  with a name similar to this:  2019-04-23 15-58-07

2.  Zip the folder.  In Windows right-click the folder just created.  Then, from the drop-down menu, SEND TO| COMPRESSED (zipped) FOLDER.  Or use Express Zip.

3.  Upload the zipped folder to MS OneDrive, Google Drive, DropBox or the like.  It's free.

4.  Make the uploaded file public (share it) and copy the shared link.

5.  Paste the link into your post here.

To protect your privacy you can use the Personal Messenger (PM) to send the link to an Admin or Support forum ID.  Click the mail icon, top-right.

Direct X diagnostic (Windows only):

DirectX diagnostic report includes detailed information on your computer hardware. To get a DirectX report, press (right click on Win 10) Start button->Run. And then type in "dxdiag".  <enter>  Select "Save All Information" and save the report as a text file that can be attached to a message.

MediaInfo:

It's an open source small tool which reports information for video and audio files. It will come in handy if you want to analyze a video/audio file that has playback issues. MediaInfo can be downloaded here.
 
Searchable HELP
 
If reading it in a browser, press <ctrl-F> to enable a FIND box.  If the file is downloaded, the PDF reader should provide a search field.

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