trainingperf Posted October 8, 2015 Share Posted October 8, 2015 I'm using Express Accounts since 1 year now, and today when i have checked my income statement , the income is blank when i do balance sheet or Trial balance all work correctly it was working perfectly before but now big problem is there any bug ? i'm having several issue now the software is crashing from time to time i use the Mac version on OS El Capitan , NCH express account V5.03 just to precise it was working at the beginning when i install the new OSx Link to comment Share on other sites More sharing options...
momma5 Posted January 12, 2017 Share Posted January 12, 2017 Did you ever get help with this? I am having the same problem. When i try to do a report such as income statement nothing shows up, even my expenses are wrong or not all there? please help if you found a solution. Link to comment Share on other sites More sharing options...
Nbtone Posted August 15, 2017 Share Posted August 15, 2017 I have the same problem. I enter notes payable or sales, which don't show up on the income statement. I've found that all expenses show on the cash flow statement, though. Link to comment Share on other sites More sharing options...
Pedro Posted August 21, 2017 Share Posted August 21, 2017 Hello, I was about to register the software but I run into this issue, I was wondering if the above problem has been solved? Appreciate comments Thank you Pedro Link to comment Share on other sites More sharing options...
momma5 Posted August 21, 2017 Share Posted August 21, 2017 I Never had this resolved. Kept getting the run around then told i needed to buy something else to get more tech support. so i closed my program and went with quick books Link to comment Share on other sites More sharing options...
momma5 Posted August 21, 2017 Share Posted August 21, 2017 I ended up having to do everything by hand Link to comment Share on other sites More sharing options...
Pedro Posted August 21, 2017 Share Posted August 21, 2017 Hmmm, that's not good, even worst for the software marketing, have you ever got a feedback from the support? Link to comment Share on other sites More sharing options...
momma5 Posted August 21, 2017 Share Posted August 21, 2017 nope there was nothing they could do unless i paid more money Link to comment Share on other sites More sharing options...
Pedro Posted August 21, 2017 Share Posted August 21, 2017 Paid more money what for? You did purchase the program right? Link to comment Share on other sites More sharing options...
momma5 Posted August 22, 2017 Share Posted August 22, 2017 yes i purchased the product. But if you want tech support they want more money Link to comment Share on other sites More sharing options...
Chris75 Posted August 22, 2017 Share Posted August 22, 2017 Hello, This type of issues require specific troubleshooting on a case by case scenario, so the best thing in this case is for you to contact NCH Software support team, and although there is the option to pay for priority support it is not required for getting assistance since NCH Software offers free email support for all their support. Link to comment Share on other sites More sharing options...
Pedro Posted August 22, 2017 Share Posted August 22, 2017 Dear Chris, I did see more than one with same issue, so I guess is the programming Pit Link to comment Share on other sites More sharing options...
pelucier Posted January 17, 2018 Share Posted January 17, 2018 My year to date income statement and balance sheet will only reflect December entries. I can view all journal entries for the entire year, but when I request an income statement (year to date) it only shows December journal entries. If I request and income statement for any month earlier than Dec, I get the "no info available" error. Also. when I request the Balance Sheet, it only reflects December activity. I tried updating to the latest version, imported a backup. All journals show up, but still get the same results. What's up? Link to comment Share on other sites More sharing options...
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