Data entry validation

[stormy77]

First of all, I am using v4.12. It suits my needs well.

I have a scenario where users would input a number sequence and if it matches what's in my list, it would play back an appropriate message. So far so good.

However, when the number does not match, (i.e. validation failed), I don't see an option to redirect users, or do anything else. Ths sytsme plays "This is not a valid number" and keeps on repeating the OGM.

 

per the help file "Before executing the active command, IVM can validate the variable using a number range or a list of valid (or invalid) numbers. If this test fails, IVM says "that is not a valid number" and replays the OGM."

 

so it looks like the system is doing what it is designed to do, but this is crazy. We need to have some way of redirecting users to another menu, otherwise, the darn OGM keeps on repeating.

 

Thanks

[Telephony]

As stated on the online help guide IVM can validate the variable using a number range or a list of valid (or invalid) numbers (for example to check an access code). If this test fails, IVM says "that is not a valid number" and replays the OGM. It is how the software was designed.

 

You can either select Menu (single key press) or Data Entry (variable) under the Key Response Settings for each Mailbox.

 

What you could try is to set the " * " key , under the Key Response settings menu as "Access Mailbox Control" , then click on "Configure" and set it up as "Prompt for password only" , select the Mailbox and click Save & Close. Restart the software ( close the web control panel) and test it. IF the user failed to enter the password press the " * ". Let us know the outcome.

 

For further assistance on this matter please open a support ticket at www.nch.com.au/support/supportcontact.html

 

Best regards,