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No Pedal Found

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I am using an Infinity IN-USB-2 pedal. This is working on my computer; it is working with Express Scribe. For my work, I need to use PedalWare on a voice file playing in a third party website, Ascribe. When I download and run PedalWare, it cannot detect that my foot pedal is plugged in, even though it is working. I duplicated the prodecure on another computer where the Infinity IN-USB-2 foot pedal works, and it could not be detected there.


Can you suggest any next steps? The pedal is not detected regardless of the port it is plugged into.


Thanks you.

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