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lmavroff

Unable to Sync Dictations in Express Scribe Assigned from Delegate

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I am testing the functionality between Express Scribe and Express Delegate. I have Express Scribe Pro v5.63 and Express Delegate Plus Trial v4.11. Both are installed on a local machine running Windows 7 Pro (64bit). I have setup a typist in Delegate and assigned dictations to the typist. I have configured Express Scribe for incoming recordings with a successful test connection to the Delegate server. Unfortunately, when I attempt to sync in Scribe nothing happens. The files assigned to the typist in Delegate are not loading into Scribe. What am I missing? Does this only work with paid version of Delegate?

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I am having a similar problem syncing dictations sent from Express Dictate. I have an incoming local folder (actually a mapped network drive) configured under Options > Automatic Incoming. Express Scribe does not sync dictations sent to this folder automatically, nor does it sync them manually when I click the Sync button in the toolbar. I can load the dictations manually by clicking the Load button.

 

This has started happening since I upgraded from version 5.55 to version 5.63. It worked fine using the old version. I have a Pro licence registered. I feel like this might be a bug that has been introduced in the new version because when I reinstall version 5.55, the sync starts working again.

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I agree - this must be a bug with the new version; I have exactly the same setup with Sync pointing at a folder on local network drive and it will not work since the upgrade. How best do we attract the attention of the software engineers?

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NCH Support have replied to me with the following:

 

Hello and thank you for contacting NCH Software. The issue you are reporting was replicated and reported to our developers; they will check on this issue and will let you know by email once there is an update on this matter.

 

Guess we just have to wait for a fix in the next version.

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I have the same issue/bug with newly bought and installed version 5.63 of express scribe: no dictate sync with ftp or directory. Hope support is working at it....otherwise I want my money back!

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