Stav_Liki Posted February 24, 2014 Share Posted February 24, 2014 I have recently purchased Express Scribe pro. I tried the free edition and everything was working fine, but now when I load dictation files, I have a huge problem with the sound. The quality drops quite dramatically, when it plays much, much better in Media Player, for instance and that has happened a considerable number of times now, not with one or two files. Does anybody else have the same problem? If it plays quite well in Media Player or other players, why does it drop so drastically and how do I fix that? This is rather urgent btw...Has anybody else have had problems with that? Thank you. Link to comment Share on other sites More sharing options...
nativegirl51 Posted March 8, 2014 Share Posted March 8, 2014 Yes, I have had the same problem.... can play the files on media player, etc... they sound great. but audio quality on Express Scribe is poor.. Would like to find out why that is.. Can't fix it. Sorry I just saw your post. Just joined tonight. I have Express Scribe Pro also. Link to comment Share on other sites More sharing options...
dkjain Posted July 13, 2015 Share Posted July 13, 2015 Hy, It's mid- 2015 and still NCH has not done anything about this. Audio quality is remarkably and noticeably bad compared to what you hear in Windows Media Player and background noise also is quite loud, making it very hard to understand. Any one had success solving this by playing with ES settings like the noise decibel bars settings and other settings any expert with the software may suggest. I am using for transcribing notes and the poor audio quality simply, makes it unusable, let alone upgrade to pro version. Stafff, anyone ? Pls help. Thanks, dkj Link to comment Share on other sites More sharing options...
N_C_H_Megan Posted April 18, 2016 Share Posted April 18, 2016 Hello, some of our users with a similar issue have successfully fixed this issue in Win10 with one of the following: 1. Uninstalling and reinstalling 2. Disabling the sound driver in the device manager, restarting the computer, and reenabling the driver 3. Using an alternate headphone jack (desktop) Link to comment Share on other sites More sharing options...
Adam_Z Posted April 4, 2019 Share Posted April 4, 2019 Solution: in my case, convert .m4a (output file type for iPhone voice memos) to .mp3 before loading in Express Scribe. I used NCH's free Switch application. Background: Hi, I used Express Scribe successfully many years ago. Recently, upon installing in my MacBook (OS 10.14.4) and loading an .m4a file, the playback was extremely distorted. Link to comment Share on other sites More sharing options...
AnnyCav Posted May 19, 2023 Share Posted May 19, 2023 I was having this issue and it was doing my head in, but I discovered it was my Bluetooth headset! I just another one and it was fine. Link to comment Share on other sites More sharing options...
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