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can't open .dct file

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I was sent 2 .dct files of a hearing that needs transcribing NOW. I could open part2.dct after a couple of tries, but part1.dct not only refuses to completely downloand, but it actually crashes EScribe. The "loader bar" at the bottom acts like it's downloading, gets to exactly halfway across green, and then it crashes. Can anyone help me with this, please?

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