Jump to content
Sign in to follow this  
bryan4134

Balance Sheet Problem

Recommended Posts

A peculiar problem....

 

How can my bank account (on the balance sheet report) differ from the bank account report generated through 'reports' - I should add that my receivables (per balance sheet report) differs by the same amount from the actual receivables report.

 

I have narrowed the problem down to a specific date. On May 30th everything balances (checking account and receivables). There are NO entries in the journal on May 31st and yet the reports as at May 31st show the out of balance situation described above.

 

If I drill down from the balance sheet entry to the journal entries and then manually calculate the balance, it differs from the amount shown at the top level on the balance sheet report.

 

Any suggestions gratefully received - it is driving me crazy!

 

Thanks,

 

Bryan

Share this post


Link to post
Share on other sites

Finally had reply from support team. It is apparently an untraceable bug in Version 4.6. Recommended upgrade to 4.7 to clear the issue, which it does. That's the good news. The bad news is I had to pay upgrade fee in order to get rid of the bug. Not great customer relations methinks!!

Share this post


Link to post
Share on other sites

You should not have paid an upgrade fee. We even have a formal policy where if you report a legitimate impactive bug you get a free upgrade. I will turn our support manager onto this link to get you an upgrade refund. Sorry for the inconvenience.

Share this post


Link to post
Share on other sites
Guest N_C_H_Rob

Hi Bryan,

 

I've contacted at the email you were using in our support system about the refund.

Share this post


Link to post
Share on other sites

I also have this problem, but it's Saturday and I need to get the accounts done this weekend. I've got no chance but to pay for the upgrade. Can I get a refund of the upgrade fee please. Have screen dumps to prove the problem.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...