nchBen Posted August 27, 2015 Share Posted August 27, 2015 Hi Kate, A quick update here. Our Mac guy is actually on leave for a few days. He'll be back after the weekend. Sorry for the delay. Regards, Ben Link to comment Share on other sites More sharing options...
Guest Alex Chapman Posted September 1, 2015 Share Posted September 1, 2015 Hi Kate, I got your email with the problematic recording. Unfortunately I'm not getting the same problem here. Can I just confirm with you what version of SoundTap you are using? Thanks, Alex Link to comment Share on other sites More sharing options...
Ron B Posted November 2, 2015 Share Posted November 2, 2015 I have the same problem. It sounds to me that this is an encoding problem causing artifacts. I am now sorry that I bought this program, it is clearly defective and NCH is doing nothing about the problem. Link to comment Share on other sites More sharing options...
nchBen Posted November 2, 2015 Share Posted November 2, 2015 Hi Ron, I can assure you we take all of these reports seriously and do our best to track down the issues. For the vast majority of our users SoundTap works with no problems, but for some people a combination of hardware/software configurations sometimes present issues. If you can give me a description of what you are trying to record and what kind of audio problems you are experiencing then I may be able to help you solve the issue. Regards, Ben Link to comment Share on other sites More sharing options...
Ron B Posted November 4, 2015 Share Posted November 4, 2015 I tried a test recording from utube of classical music. I would be happy to send you the recording. The so-called clicks are compression aritifacts. I tried various bit rates and WAV with exactly the same problem that other people are having. I would be happy to send you the recording. I should note that I have been using polderbits for years with great results but alas you no longer support that great program. I am using an optiplex 380 comuputer with windows 7. Ronald Blumer Link to comment Share on other sites More sharing options...
DennisW Posted November 8, 2015 Share Posted November 8, 2015 I purchased my copy of SoundTap (version v 2.31) just yesterday - 8th November 2015. I have made 4 recordings from various sources with this software and the playback audio contains constant cracks and pops for each recording. Disappointing. I am doing nothing unusual. I have Windows 10 and all audio output on my HP AllInOne PC from various apps/programs has worked well thus far. Except for current SoundTap issue. I can email send you a copy of a SoundTap saved MP3 file if you wish for analysis. Please help NCH. This is a real problem for me at this time. What do you suggest? Link to comment Share on other sites More sharing options...
nchBen Posted November 9, 2015 Share Posted November 9, 2015 Hi Ron B, and DennisW, In both of your cases, the issues you describe are consistent with SoundTap receiving a signal which is too loud. The volume at which SoundTap records is determined by a combination of the volume of the application you are recording (eg. YouTube via your browser) and your system volume. Try reducing one or both of these volume levels and use the dB meter level on the main SoundTap window as a guide to check that your recording levels are not entering the red zone. Regards, Ben Link to comment Share on other sites More sharing options...
DennisW Posted November 11, 2015 Share Posted November 11, 2015 Ben, Thanks, I have rerun my SoundTap tests with reduced application volume as you suggest. Excellent! No cracks/pops detected. This seems to be the solution that many others in this forum stream are seeking. Hope they see this. *** One question: In my original and poor recordings I did watch the dB level meter and it never seemed to move into the red zone. The application volume was however high. All told I'm pleased with these second time around results and can now move on with more instream SoundTap recordings. Perhaps you can consider *** above. Thanks DennisW Link to comment Share on other sites More sharing options...
plaidie Posted November 11, 2015 Share Posted November 11, 2015 How frustrating the problem, and how simple the apparent solution. I have had the same experience, and reducing the source volume did indeed provide a satisfactory experience. Thank you, NCH, for continuing to investigate. I was loud in my criticism of SoundTap; I will now be as loud in my praise for the program and NCH for introducing it. Plaidie Link to comment Share on other sites More sharing options...
nchBen Posted November 11, 2015 Share Posted November 11, 2015 Thanks for the feedback, Plaidie and DennisW. I'll have a look into the issue you describe, Dennis in regard to the dB meter not showing red. I will also look at introducing a warning notification to users if the volume level is set too high to try and help people avoid this problem in the future. Regards, Ben Link to comment Share on other sites More sharing options...
DennisW Posted November 16, 2015 Share Posted November 16, 2015 Thanks Ben. I have been an IT test analyst in my time and would be happy to test any mods/enhancements you make to SoundTap prior to general release. Cheers Dennis Link to comment Share on other sites More sharing options...
johnnyjjsantiago Posted November 16, 2015 Author Share Posted November 16, 2015 Since I am the originator of this post please let me say that I have checked everything that was advised. Volume levels etc. ALL LOWERING of the volumes did was give me a softer recording with the clicks and pops there only softer. Please advise. Link to comment Share on other sites More sharing options...
nchBen Posted November 16, 2015 Share Posted November 16, 2015 @DennisW, Thanks for the offer - I'll keep it in mind for the next SoundTap development cycle @johnnyjjsantiago, Do you get the clicks and pops while recording from any source? Or do they occur only when recording from a particular source? If you are able to send me a link to a short sample recording which demonstrates the issue I may be able to identify the cause of the clicks. Additionally: What operating system are you using? What is the make and model of your soundcard? Regards, Ben Link to comment Share on other sites More sharing options...
Aura Posted November 29, 2015 Share Posted November 29, 2015 Mine has begun to do the same , I be leave that an apple add on may be the culprit. This applies for both apple and windows. It appears when on you tube, did this with my apple amusing it was all good shortly after the pops and clicks appeared when i began sound tap. went to my windows computer program there all good there, went on you tube and some time after this add on appeared ,did not allow it to install every thing still fine but this add on keeps trying, Not Happening! This problem is on start up. I would look there. Hope you find it and come up with an update. Link to comment Share on other sites More sharing options...
nchBen Posted November 29, 2015 Share Posted November 29, 2015 Hi Aura, Can you give me more details on this apple add-on? Any extra details would help. A screenshot would be great! Regards, Ben Link to comment Share on other sites More sharing options...
RichardHJ Posted December 10, 2015 Share Posted December 10, 2015 I suffer from exactly the same problem on nearly 100% of recordings. Gain turned right down, recording from You Tube and other similar sources, clicks, moments of silence etc. Recording WAV at 4424 and 4824. Mac Pro 12-Core, Yosemite 10.10.5, Focusrite Saffire Pro 24 DSP (Mixcontrol 3.6). It all used to work fine until I bought the latest Soundtap. Careful not to do anything else while recording. It is far too easy to overload the new Soundtap. Since Youtube generally does not have material above 0dBFS, Soundtap should be able to cope without winding back the gain to less than 50%. It would be sensible to provide a proper dB scale on the meters and an appropriate gain control (with a limiter?). Looking forward to some progress on tis, as it's being going on for a long time. Link to comment Share on other sites More sharing options...
RichardHJ Posted March 26, 2016 Share Posted March 26, 2016 I note nearly 3 month on NCH have not bothered to respond, despite my having provided most of the required information. Now with El Capitan, it does not work at all. Link to comment Share on other sites More sharing options...
pault Posted September 16, 2016 Share Posted September 16, 2016 Like so many others on this forum my recordings have deteriorated over the last couple of months. I've been using it to record from Spotify for a number of years without any problem. It seems that this has been an issue for a while. Surely NCH must be aware that there is a widespread problem that needs to be solved. pault Link to comment Share on other sites More sharing options...
Acworth Posted September 25, 2016 Share Posted September 25, 2016 I was finally able to get rid of the popping sounds. I opened the control panel in windows VISTA and shut down all Apple Programs like ituneshelper, iPodservice. Make sure you select check the box "show all processes from all users". Also I suspect that any of the running 'processes' that ping the internet ( like checking for program updates or validations) could be a reason for a streaming recording disruption. Hope this helps, AC Link to comment Share on other sites More sharing options...
pault Posted September 25, 2016 Share Posted September 25, 2016 I'm not running any Apple programmes Paul Link to comment Share on other sites More sharing options...
vapors Posted September 25, 2016 Share Posted September 25, 2016 I don't wish to get involved discussing much of this, but I will say - trying to record a stream from spotify is more than likely a questionable legal thing. As regards to pops and clicks, a commom complaint with this software - as noted many times before - when trying to record streams over the internet using SoundTap, my experience has shown that it is best to : - exit all programs and internet sources - close all operations - open SoundTap - then open the source you wish to record - and most importantly: let the recording run its; course - ie: don't use the computer for anything else, nor start any other operations. this may or may not be the best current advice, but it's what I can offer..... edit to add: I am using a pc, no experience with mac (well, at least since I have been on the internet ) Link to comment Share on other sites More sharing options...
simonjamie1967 Posted October 6, 2016 Share Posted October 6, 2016 Hello all I have had the same issues with pops and cracks trying to record from YouTube. Solution was simple: Reduce the volume in the YouTube playback window to around 40 to 50% I guess this will work with any streaming music/video kind regards! Link to comment Share on other sites More sharing options...
Ebuaki Posted January 17, 2017 Share Posted January 17, 2017 Reading through these posts over the last several months it's clear that there has been a rise in incidence of Sound click and pops. I too am experiencing this fault and I find it totally unacceptable that despite many and various emails to NCH, I have heard nothing back from them, even though they seemed all to happy to take my money but all too resistant and quiet to deal with what is a growing problem. I used this program for free for years ago with no issues and now since purchase the sound has deteriorated, there's NO POINT in paying for something that doesn't work!! Link to comment Share on other sites More sharing options...
johnnyjjsantiago Posted January 18, 2017 Author Share Posted January 18, 2017 Dear Guru (Admin) I have received your email today but there was NO SOLUTION TO THE PROBLEM GIVEN. All that was in the email was this" johnnyjjsantiago, Ebuaki has just posted a reply to a topic that you have subscribed to titled "RECORDED SOUND HAS CLICKS AND POPS?!". ---------------------------------------------------------------------- Reading through these posts over the last several months it's clear that there has been a rise in incidence of Sound click and pops. I too am experiencing this fault and I find it totally unacceptable that despite many and various emails to NCH, I have heard nothing back from them, even though they seemed all to happy to take my money but all too resistant and quiet to deal with what is a growing problem. I used this program for free for years ago with no issues and now since purchase the sound has deteriorated, there's NO POINT in paying for something that doesn't work!! ---------------------------------------------------------------------- The topic can be found here: http://nch.invisionzone.com/index.php?/topic/19974-recorded-sound-has-clicks-and-pops/unread/ If you have configured in your control panel to receive immediate topic reply notifications, you may receive an email for each reply made to this topic. Otherwise, only 1 email is sent per board visit for each subscribed topic. This is to limit the amount of mail that is sent to your inbox. You can unsubscribe at any time here: http://nch.invisionzone.com/index.php?/unsubscribe/Zm9ydW1zO3RvcGljczsxOTk3NDs1Njk4NDs1Njk4NDtqb2hubnlqanNhbnRpYWdvQHlhaG9vLmNvbQ,,/ Link to comment Share on other sites More sharing options...
WGL Posted May 8, 2017 Share Posted May 8, 2017 When I am recording, the music sounds fine, but when I play it back, there a static crackling sound which parallels the volume of the music. I find no way to reduce the recording level of SoundTap. Any respectable sound recording program should have that feature. Sometimes, I try lowering the volume of the source I am recording, but I just recorded from a source where I saw no way to reduce its volume. I think I wasted my money registering this program when it hasn't the basic control of recording levels. Link to comment Share on other sites More sharing options...
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