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Just bought but it's not working!


haruka173

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Good afternoon!

 

I'm on a Macbook with Mac OS X 10.6.8 Snow Leopard and I just purchased the Express Burn Plus Video Edition software a few minutes ago, but I can't get it to work on my built-in DVD player/burner. My purchase details finish in XXXXXXXX8641, while here are my burner details:

 

HL-DT-ST DVDRW GSA-S10N:

 

Firmware Revision: BP10

Interconnect: ATAPI

Burn Support: Yes (Apple Shipping Drive)

Cache: 2048 KB

Reads DVD: Yes

CD-Write: -R, -RW

DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW

Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO

Media:

Type: DVD-R

ID: RITEKF1

Blank: No

Erasable: No

Overwritable: No

Appendable: No

 

Hoping for your soonest possible reply before I activate my purchase, thank you!

 

Sincerely,

MJCB

Philippines

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Good afternoon!

 

I'm on a Macbook with Mac OS X 10.6.8 Snow Leopard and I just purchased the Express Burn Plus Video Edition software a few minutes ago, but I can't get it to work on my built-in DVD player/burner. My purchase details finish in XXXXXXXX8641, while here are my burner details:

 

HL-DT-ST DVDRW GSA-S10N:

 

Firmware Revision: BP10

Interconnect: ATAPI

Burn Support: Yes (Apple Shipping Drive)

Cache: 2048 KB

Reads DVD: Yes

CD-Write: -R, -RW

DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW

Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO

Media:

Type: DVD-R

ID: RITEKF1

Blank: No

Erasable: No

Overwritable: No

Appendable: No

 

Hoping for your soonest possible reply before I activate my purchase, thank you!

 

Sincerely,

MJCB

Philippines

 

Sorry to hear that you are having troubles getting Express Burn to work. Please open a ticket with customer support through the link at the top of this page.

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