convert .msv to mps on mac

[cadam]

I just purchased Switch for mac, as my spouse required an .msv file to be converted for her transcriptionist today. I was not able to test the program out as i had downloaded a demo version months ago. I thus had to buy it blind.

 

Now i find that Switch does not support .msv files. The hardware used is the Sony Voice Recorder ICD-MX20, a hand held IC recorder. I use mac snow leopard.

 

Any advice appreciated:

-point me to another (free) program, if possible. (We only need this program to convert ONE file.)

-can I get my money back?

 

The obvious questions are:

- Why doesn't Switch support .MSV?

- Why doesn't Sony support the mac and something other than Win Media Player?