Guest Goodbastard Posted July 17, 2010 Share Posted July 17, 2010 I have downloaded a trial version of this software. Then paid the extra $$ for the plus (Professional) version Also paid for tech support No one from NCH responds to emails I cannot load the ID-Key provided at activation anywhere on the software, its driving me nuts? What the hell is the secret? why cant I register it? Link to comment Share on other sites More sharing options...
djakober Posted July 19, 2010 Share Posted July 19, 2010 Hi, A couple of things. You say emails - we have a support ticketing system but your initial inquiry should be through this link. If you are somehow sending a direct email to an NCH Software address I am afraid it is not likely getting to an actual person. Also, the registration code you receive needs to be activated online at this link - it can't be used directly in your Register Software interface within your application - it is only a code that will allow you to generate your actual perpetual license key. That activation process will then provide you with your license information that you can cut-and-paste into the Register Software interface within the application you are running. Hope this helps. DJ Link to comment Share on other sites More sharing options...
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