Request for a better upgrade policy

[Giuseppe Chillemi]

Hello,

we have purchased IVM Telephone Attendant enterprise when its price fas as low as 380$ with discount. Now it is priced near 1000$. This does not create a big problem as the software has its value and we could try to sell it.

The real problem is the upgrade policy: after 3 months the free upgrade period ends and you are forced to buy a newer version at quite the same (big) price of the new one. This poses a problem either for companies like us with wish to resell the software either to end user which needs to see their product upgraded or bug fixed.

We do not want to have everything free, as written, the software has its value and there is a lot of work behind. We whish to have an affordable upgrade pricing to achive the following:

 

Have always an up-to-date version with bugs fixed

Stay in touch with the latest version of IVM-TA or Axon PBX

Be able to compete against the competition.

 

We seel other software and usually to have constant updates you pay a small annual fee and that's all.

The advantage of this are clear: you get an always updated user base, your new options are always tested, the quality of product increases, the customer satisfaction is great.

 

Please, take into consideration this request. I think it is really important.

 

Giuseppe Chillemi

Avantia

[djakober]

Hi,

 

Thanks for your suggestions.

 

Please visit our business portal if you are interested in a corporate discount for an upgrade or a product, and fill out this form. If you are a confirmed legitimate corporation or business, and you are using our software for business operations, you will be eligible for a steep discount quotation. This link also provides information on our reseller policies. You may be eligible for our blanket licensing subscription plan - read more at the link provided above.

 

Within the next several months we will have a portal where customers can enter their email address, and get all previous license key emails resent to their email address that was used to register, and also be provided with a link to the older version of the software application that the original license key email was associated with so they can download and install. This will be a self-service process.

 

If you have tried a new version, did not have a backup of your old system, and were outside of the free upgrade window, please enter a support ticket at Product Registration Support and we will do our best to help you get back up and running on your old version. In many cases we are even able to supply the older version you were using depending on the product and the how old your version was, but not always. We are always able to manually resend your license key email. Whatever the case we will do our best to make sure you do not get forced into an upgrade that you did not desire. We can also go outside of our policies with solutions to your issues if your complaint or problem is valid.

 

 

DJ

[Giuseppe Chillemi]

Hi,

 

Thanks for your suggestions.

 

Please visit our business portal if you are interested in a corporate discount for an upgrade or a product, and fill out this form. If you are a confirmed legitimate corporation or business, and you are using our software for business operations, you will be eligible for a steep discount quotation. This link also provides information on our reseller policies. You may be eligible for our blanket licensing subscription plan - read more at the link provided above.

 

We have given a look at the FORM but we are not able to identify the kind of partnership to choose. We sell and install SIP software solutions.

 

Within the next several months we will have a portal where customers can enter their email address, and get all previous license key emails resent to their email address that was used to register, and also be provided with a link to the older version of the software application that the original license key email was associated with so they can download and install. This will be a self-service process.

 

If you have tried a new version, did not have a backup of your old system, and were outside of the free upgrade window, please enter a support ticket at Product Registration Support and we will do our best to help you get back up and running on your old version. In many cases we are even able to supply the older version you were using depending on the product and the how old your version was, but not always. We are always able to manually resend your license key email. Whatever the case we will do our best to make sure you do not get forced into an upgrade that you did not desire. We can also go outside of our policies with solutions to your issues if your complaint or problem is valid.

DJ

 

This is a big change from the previous policy which requested to maintain locally an older version of the software.

 

BTW the support has always been very gentle and cooperative into providing us informations.

 

However, there is a strong request for a change in the upgrade policy: many people requests to pay a "small" annuall fee and have always access to the newer/bugfixed version of your software.

I think your company should really take into account these voices. All around the world it is common to have this policy. We sell some other software and all of them have the same policy: pay an annual feed and you are always upgraded to the latest version.

 

Giuseppe Chillemi

Avantia