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warpyb1

3.25 screws around with everything!

Do We Get Help With Our Product?  

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  1. 1. Do Express Technical Support Ever Get Back To You! ?



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Well I am gob smacked!

 

I have been using this product for 3 months now and on the whole it has done what it says on the tin.

 

Produce and invoice and allow me to assign account expenses.

 

But then someone in 3.04 - 3.25 decided to start changing how things work and now my data is completly up the creek!

 

Ie I cant see what my outstandning invoices are - although I see a note on the FAQ saying that you now apply payments to a customer oppose to invoices.

 

Which makes sence and is fine - however, because I like probably like the most of you have been applying customer payments by opening the invoices and selecting paid. I now have 3 months worth of data that is now sitting truncated from the rest of my customers database.

 

Ie go to payment can see all their invoices even the ones that have been paid.

 

So I tried a number of steps,

 

I tried to first of delete the item from the list - this didnt work and deleted the invoice. Dough so restored from backup

Next I got all the invoices (that when you go into them clearly say are paid ) and selected them for payment went to look at my unpaid invoices and it said -30,000 !! - so restored from backup

Next I thought well maybe it needs to have the process of the paid selection moving again so I went into the 'paid' invoice and selected paid came back out when to customer payments and guess what

 

It was indeed still in there smiling at me!

 

No the numbers I think add up which are the unpaid invoices which is fine.

 

But I cant go into each customer and see 1000 of invoices that have already been paid in the system with no way of getting rid of it.

 

To make maters worse I cant downgrade to the old version as I cant find it any where.

 

I note another glitch in the software as well - when you apply a payment transaction - those of you that have templates added to the system you used to be able to press TAB once you had finished with the amounts field to go to the next item.

 

With 3.25 it deletes the items in the list so you have to reload the template from scratch and press enter at each step.

 

I recommended that for ease of use they should give the ability to select the template type from a drop down list at the top of the form .

 

As we know appart from the date and the invoice number they all get deleted once you have selcted the account template.

 

I have passed comments on to the team, asked them for help and as yet nothing to help me out with my data.

 

Mick ....

 

Any comments or simular experiences welcome!

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Hi Mick,

 

as you can see from my last 3 posts I too am very unhappy about the changes made, nothing works correct anymore, especially the payments area now ans as I pointed out in a previous post and you have as well you pay against the customer now but it loads every invoice for them either paid or unpaid then you have to try and figure it out which is correct.

 

If you go to uninstall it you can have the option of doing a downgrade so you can go back to 3.04 if you like.

 

Graham

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Hi Graham,

 

Thank you for the update - I read your previous posts and agreed.

 

When I intially upgraded to this new version I had an option in the top left corner that said Beta which then gave me the option to downgrade.

 

I am really just hoping that the NCH chaps work hard today and get a new release out minus these bugs!

 

Its one thing to change bits in a game and it crashes.

 

But when you start to play around with an accounts package! - It wouldnt be so bad if... and I mean if.... NCH gave users of their software a beta version to try that they could provide easy feedback from.

 

Ie like MS did with Windows 7 and with Beta 2010 Office.

 

The software takes a screen capture and you can write a little comment regarding what was the issue - Either missing functtionality software crashing etc etc.... Missing invoice lines... the list goes on.

 

NCH tech chaps if you get a chance perhaps to answer my tech emails and feedback details come and have a look at this thread.

 

If any one else has any issues with the sofware in the new version that could be used as constructive improvment then lets get togther and tell them!

 

Mick

Hi Mick,

 

as you can see from my last 3 posts I too am very unhappy about the changes made, nothing works correct anymore, especially the payments area now ans as I pointed out in a previous post and you have as well you pay against the customer now but it loads every invoice for them either paid or unpaid then you have to try and figure it out which is correct.

 

If you go to uninstall it you can have the option of doing a downgrade so you can go back to 3.04 if you like.

 

Graham

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Having just reread that post

 

Does it include every invoice that the customer has ever had?!

 

Or is it because we didnt go through the payment options ?

 

If the top answer is true, then the fix is easy the sofware simply needs to sort the list so that the paid invoice are in a different colour or have a check against them or something simular.

 

Simple ...

 

 

Hi Graham,

 

Thank you for the update - I read your previous posts and agreed.

 

When I intially upgraded to this new version I had an option in the top left corner that said Beta which then gave me the option to downgrade.

 

I am really just hoping that the NCH chaps work hard today and get a new release out minus these bugs!

 

Its one thing to change bits in a game and it crashes.

 

But when you start to play around with an accounts package! - It wouldnt be so bad if... and I mean if.... NCH gave users of their software a beta version to try that they could provide easy feedback from.

 

Ie like MS did with Windows 7 and with Beta 2010 Office.

 

The software takes a screen capture and you can write a little comment regarding what was the issue - Either missing functtionality software crashing etc etc.... Missing invoice lines... the list goes on.

 

NCH tech chaps if you get a chance perhaps to answer my tech emails and feedback details come and have a look at this thread.

 

If any one else has any issues with the sofware in the new version that could be used as constructive improvment then lets get togther and tell them!

 

Mick

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Hi Mike,

 

I am finding in the testing it is picking up every invoice the customer has ever had. Becase they have removed the status column that had paid and open on it the invoices no longer sort anymore.

 

This is a real pain becase I find it very difficult to apply a simple payment now.

 

I have setup one of my networked pc's now just to test the new versions of this software before I do it on my main one now it is so frustrating things go untested.

 

Graham

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