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Little help from techinical support for Win 7 problems!!


gabridash

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In December I started doing research to buy a new computer. I have been using MSRS with a Peavey6 usb mixer. I am a court reporter and need to place 3 or 4 microphones, as well as a voice microphone for me to speak in and hear separately from the other mics. I accomplished this by making all the live mics go to the left track and my mic go to the right track panned over as far as they could go. Worked great.

 

I discovered that all the software and hardware that I was using was Win7 compatible -- so it was stated.

 

When I downloaded MSRS and hooked up the Peavey 6 usb, it would only record the left track. There was absolutely no sound coming from the right track at all. I reported this to nch. They asked a bunch of questions -- most of which I'd already tried. And then they told me that the Peavey 6 usb was not compatible with Win7. WRONG!! The Peavey works fine with Win7.

 

Then I bought and tried the M-Audio Fast Track Ultra which actually does record separate tracks. I was able to get this one to work on my old XP computer, but that computer did not support the usb 2.0, so I couldn't use it on that computer. But when I hooked up the M-Audio Fast Track Ultra to the new computer, I was able to get all the tracks on the computer. I WAS NOT ONLY ABLE TO GET THE TWO MAIN TRACKS ON THE MSRS SOFTWARE.

 

I have now been told that the drivers for the M-Audio Fast Track Ultra (ASIO)do not work with MSRS. That's curious, because the sound card that is suggested by nch to use with MSRS from Alto Edge is an M-Audio product and uses ASIO drivers.

 

So it appears that MSRS does not work on Win 7. I have been unable to get satisfactory responses from my several emails over the last week to help with this problem.

 

Does anyone else have a suggestion as to how to fix this problem or how to get MSRS to respond to the problem.

 

Sharon

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I accomplished this by making all the live mics go to the left track and my mic go to the right track panned over as far as they could go.

Does that mean you're mixing down from four or five inputs to two channels? MSRS is targeted more at someone who wants to record each of those four or five inputs as separate channels. If you only want to record in stereo then you could probably find some simpler software than MSRS.

 

The Peavey works fine with Win7.

Have you confirmed that on your machine or is that information from another source?

 

when I hooked up the M-Audio Fast Track Ultra to the new computer, I was able to get all the tracks on the computer. I WAS NOT ONLY ABLE TO GET THE TWO MAIN TRACKS ON THE MSRS SOFTWARE.

Which software did you use to "get all the tracks"?

 

I have now been told that the drivers for the M-Audio Fast Track Ultra (ASIO)do not work with MSRS. That's curious, because the sound card that is suggested by nch to use with MSRS from Alto Edge is an M-Audio product and uses ASIO drivers.

Is this information from the AltoEdge website? Could you post the URL?

 

So it appears that MSRS does not work on Win 7.

Which version of MSRS were you running on your XP machine? Which version is on the Windows 7 machine?

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