DeBercy Posted October 22, 2009 Share Posted October 22, 2009 Can IVM be setup to answer with different OGMs for different sets of lines on the same system? Let's say, for example, that I have a single system running 12 telephone lines and that I want to use 3 lines for product A, 3 for product B, 3 for product C, and 3 for product D. I know I can prompt the caller to press 1 for product A, 2 for product B ... but for usability reasons I do not want to do that as our Product submenus are already deep enough. I'd like the call to go directly to a specific Default Answer OGM for each product. Can IVM do that? Thanks in advance for your replies. Link to comment Share on other sites More sharing options...
pythonpoole Posted October 22, 2009 Share Posted October 22, 2009 Yes, I'm pretty sure under telephony settings you can select a specific OGM for each line to answer with (overriding the default OGM). Note: I haven't used IVM in a loong time, so this functionality may have been changed/removed/moved somewhere else in recent versions. Link to comment Share on other sites More sharing options...
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