mjsmd Posted October 11, 2009 Share Posted October 11, 2009 I hate to ask such a basic question, but I have been trying for days to figure this out. I want IVM to call my patients to remind them that they have an appointment with me tomorrow. My IVR application works just fine until I try to add the time of the appointment for each patient. I believe I need to use the getdata or the getdatax plugin, but I can't seem to make it work. My office database can easily create the input file that contains 2 columns, 1) the patient's phone numbers and 2) the appointment times... 5615551234,1015 5613336789,1030 5614442345,1045 etc I can create an outgoing message for each appointment time using my voice and play it immediately after my initial OGM. I assume that my initial OGM that I would need would be a "generic" OGM to start that says something like... "Hello, this is Dr.Mike. I am calling to remind you that you have an appointment to see me tomorrow at " Now the tricky part... How do I tell IVM to immediately play the appropriate OGM that corresponds to the patients appointment time? Is there a better way to do this? HELP!! Mike Link to comment Share on other sites More sharing options...
Babumohanan Posted October 16, 2009 Share Posted October 16, 2009 Hi, We develop Plugins for NCH IVM. If you are looking for a specific solution then I can help you. Babu bmohanan@astoblue.com Link to comment Share on other sites More sharing options...
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